Account Manager

Dane Street, LLC

6d • Remote

About The Position

As an Account Manager, the primary objective is to provide day-to-day support to the client and Dane Street’s VP of Account Management. The Account Manager will serve as a focal point of contact for all clients/projects to which they are assigned by managing communication with these specific clients, which includes working cross-functionally with various internal Dane Street teams. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

• Excellent communication skills, both written and verbal, along with a strong sense of urgency to meet our clients’ expectations
• Excellent time management and attention to detail
• Strong research skills with the ability to analyze and report data
• 2-3 years of related experience (Account Management or Account Management support)
• Experience navigating web-based systems efficiently

Nice To Haves

• An Associate’s Degree or Bachelor’s Degree is preferred.
• Clinical experience preferred (LPB, RN, or CPHT)
• Workers’ Comp, Health Plan, PBM Utilization Review, Managed Care, or Claims background preferred

Responsibilities

• Managing communication for a targeted list of Workers’ Compensation and Health Plan accounts around program and case-related questions, issue detection and resolution, department escalations with a focus on account growth and development
• Facilitate implementation meetings, configure client profiles, manage user access permissions, and coordinate go-live requirements.
• Serve as the primary point of contact for clients by leading regular performance reviews (JOCs/QBRs), addressing inquiries, and resolving complaints.
• Generate, validate, and distribute daily, weekly, and monthly performance metrics while managing ad-hoc data requests to drive strategic initiatives.
• Assist with the sales pipeline by participating in scoping meetings, preparing pricing models, supporting RFP/RFI responses, and collaborating on marketing campaigns.
• Coordinate contract (SOW/Addendum) renewals with legal teams.
• Partner with IT and Product teams on system enhancements and user testing based on operational and client feedback.
• Coordinate audits, security assessments, and remediation plans with compliance and regulatory teams.
• Align client capacity requirements with recruitment priorities, ensuring network coverage meets regulatory and organizational standards.

Benefits

• medical, dental, and vision coverage for you and your family
• voluntary life insurance options for you, your spouse, and your children
• other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• basic life insurance, short-term disability, and long-term disability coverage at no cost
• generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree