Account Manager

Taylor Corporation•Duluth, GA

16d•Onsite

About The Position

Taylor Visual Impressions, a Taylor Corporation Company, is seeking an Account Manager to join the team in Duluth, GA! In this role, you will coordinate internal activities related to the development, growth and retention of key accounts. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts. Candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
Ability to understand key prospect business issues and position products and services accordingly.
Superb written and oral communication skills along with public presentation skills.
Ability to establish and maintain long term relationships with key decision makers.
Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
Ability to manage multiple tasks and projects; excellent project management skills.
Outstanding problem-solving and exceptional organizational skills.

Nice To Haves

Bachelor's degree plus 3 years of related/relevant professional experience
Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems
Meeting Coordination, QBR Development, and working knowledge of e-commerce systems
working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools

Responsibilities

Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor.
Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.
Establish productive and professional relationships with key customer personnel including those at the Executive level.
Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction.
Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings.
Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.