Account Manager

Sysco • Atlanta, GA

2d

About The Position

This role supports CMU and LCC business by managing customer relationships locally and enhancing the customer experience. The Account Manager partners with CST, National Sales, and Local Sales teams to provide positive customer support and resolve last-mile issues. The role builds relationships with new and existing accounts, with relationship management expected to occupy up to 50% of the position’s time. It focuses on customer support and ensuring timely, accurate product delivery and issue resolution.

Requirements

• High school diploma.
• At least 3 years of prior outside foodservice account management or B2B sales experience.
• Valid driver’s license and a driving record that meets Company insurability standards.
• Knowledge of Sysco products, ordering procedures, and credit terms.
• Proficiency in customer service management and ability to partner cross-functionally.
• Ability to manage end-to-end initiatives through challenging deadlines.
• Excellent organizational and project management skills, including providing customer service to multiple customers simultaneously.
• Ability to thrive in a fast-paced and changing work environment.
• Expertise in Microsoft Office.
• Ability to continuously learn existing and new Sysco technologies.

Nice To Haves

• Bachelor’s degree.
• At least 5 years of foodservice account management or B2B sales experience, including experience within restaurants or a GPO background.
• Demonstrated experience with and working knowledge of Sysco customers.

Responsibilities

• Manage assigned customers and concepts and handle last-mile activities to help ensure timely and accurate product delivery.
• Collaborate with the CSM handling the same concepts or customers, and partner with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
• Coordinate with back-office teams and communicate with customers about matters such as product credits and special orders.
• Work with the local contract sales organization to implement direction and best practices through GSC, and model those practices.
• Use the CRM tool for account management, task management, communication across the selling team, and maintaining accurate customer data.
• Build and maintain customer relationships, including in-person visits based on customer needs and contracts.
• Conduct challenging conversations with internal and external stakeholders.
• Escalate issues appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED