Account Manager

O&K American Corp.•Chicago, IL

5d•$65,000 - $75,000•Onsite

About The Position

Responsible for the management of obtaining and processing customer orders and inquiries with the objective of maintaining a good customer service relationship.

Requirements

Bachelor’s degree in business management, advertising, marketing or other related courses.
Detail oriented and ability to manage multiple projects/accounts.
Ability to communicate effectively and professionally, strong verbal and written communication skills.
Proficient in Microsoft Office products. (Word, Excel, PowerPoint).
Function independently with limited supervision in performing all job duties and responsibilities.
Experience in delivering client-focused solutions and time management skills to meet client needs.
Excellent customer service skills and an ability to work with all levels of staff, management, and clients.
Experience in the manufacturing field.

Responsibilities

Answer calls from customers regarding inquiries or orders and enter all orders in AS400.
Answer all inquiries from customers in a timely manner.
Assist with client request or resolve escalated issues as needed.
Handle, maintain, and build lasting relationship with assigned territory/accounts.
Follow up with possible leads to obtain additional business.
Enter and issue new purchase orders.
Review complaints from customers and recommend corrective action.
Work with production scheduler to verify and ensure production schedule can meet requested delivery date. Along with client requesting earlier or delay in delivery.
Plan shipments, create, and provide shipping instructions to Shipping and QA department.
Schedule empty carrier return.
Provide mill certification and BOL to customer.
Review and assess shipment prices from previous day before issuing invoice to customer.
Enter data and print out New M-Spec Request Form
Review and verify the M-Spec sheet for correct size, grade, mill source, wire type, coating and coil weight.
Manage overall and storing inventory from order adjustments.
Maintain Rod Inventory. Verify the requested size, weight, grade of material was delivered in good condition.
Review open orders, assess past orders, and adjust transfer orders.
Maintain close relationship with outside sales.
Support Outside sales and accounting with pricing or invoice issues.
Answer and transfer company calls to the appropriate department as needed.
Other duties as assigned.