Account Manager/PM (Commercial Furniture)

Aston Carter•Seattle, WA

2d•$80,000 - $100,000•Remote

About The Position

This role oversees strategic client accounts for an office space solutions firm, ensuring that projects are delivered on time, within budget, and in line with each client’s aesthetic and functional goals. The Account Manager builds and maintains strong relationships with clients and vendors through trust, respect, and clear communication, while coordinating internal and external teams to deliver high-quality office furniture and interior solutions. This position may be 100% remote or hybrid in downtown Seattle and is ideal for a professional with commercial interiors experience, strong project management skills, and a passion for customer service and long-term client retention.

Requirements

Minimum 3 years of work experience in the commercial interiors industry with strong practical knowledge of commercial furnishings.
Proven experience in account management, project management, and customer service within a construction, interiors, or furniture-related environment.
Demonstrated ability to manage multiple projects of varying size and complexity simultaneously, from initial concept through installation and post-install support.
Strong understanding of space planning concepts and office furniture solutions.
Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.
Proficiency with Microsoft Office, including Excel, to support budgeting, forecasting, and reporting.
Experience working with project management tools such as Smartsheet, MS Project, or similar platforms.
Ability to interpret and manage change orders, RFIs, and project estimates.
Strong organizational skills with attention to detail and the ability to maintain accurate records.
Proven ability to build trust-based relationships and focus on long-term client retention.

Nice To Haves

Haworth product knowledge is a strong plus and provides a significant advantage in this role.
Experience in CAD and design is a plus, particularly in supporting space planning and furniture layouts.
Proficiency in ProjectSpec5 is highly valued for preparing specifications and pricing.
Experience with Smartsheet, Plangrid, and MS Project is a strong advantage for project coordination and tracking.
Background in construction, engineering, or estimation is beneficial.
Familiarity with commercial furniture, office furniture, and related installation processes.
Ability to collaborate effectively with architecture and design firms, general contractors, manufacturer representatives, and internal design and installation teams.
Comfort working in a high-visibility position with frequent interaction with senior leadership and key external partners.
Strong problem-solving skills and the ability to manage risk and resolve issues quickly during project execution.

Responsibilities

Direct and perform all activities necessary to ensure client projects and accounts are completed on time and meet agreed objectives.
Work closely with clients and their chosen representatives to define project goals, including aesthetics, budget, and functionality.
Prepare pricing, quotations, and detailed responses for RFPs and project proposals.
Identify appropriate space planning solutions and collaborate with internal designers to develop 2-D and 3-D typicals, floor plans, and renderings for client review and approval.
Oversee order management, ensuring that product orders align with the overall project schedule and milestones.
Coordinate with customer service teams and installation partners to manage product receipt, delivery, and installation at client sites.
Monitor project logistics and timelines, proactively addressing issues and mitigating risks to keep projects on track.
Maintain accurate financial forecasting, budgeting, and inventory management records to support project execution and process improvement.
Leverage project coordination, logistics, and service application expertise to enhance customer satisfaction and deliver tailored solutions for strategic accounts.
Provide ongoing support to end users after installation, including product and research updates, warranty management, and assistance with future needs.
Collaborate regularly with key external and internal stakeholders, including architecture and design firms, end users, general contractors, manufacturer representatives, sales leads, CAD designers, customer service teams, installation teams, and senior leadership.
Use project management and collaboration tools to track progress, manage change orders, and document project information such as RFIs and estimates.
Contribute to continuous improvement of processes related to project execution, client communication, and service delivery.