Account Manager

Odyssey Logistics • Lombard, IL

3d • $75,000 - $90,000 • Hybrid

About The Position

The Account Manager maintains operational quality control and builds customer confidence through strong service, communication, and relationship management. This role oversees customer accounts and is accountable for operational performance, shipment profitability, and operational enhancements. The Account Manager takes responsibility for each shipment from pickup through final delivery and works to meet or exceed customer expectations.

The position is based in Lombard, Illinois, with an onsite/hybrid work model and a Monday–Friday standard business-hours schedule. Minimal local travel to other Odyssey offices may occasionally be required. The role has no supervisory responsibilities and reports to the Sr. VP, Intermodal. Applicants must be authorized to work in the United States; relocation allowance is not offered unless specifically addressed.

Requirements

• High school diploma or GED.
• At least 3 years of transportation experience in a similar role.
• Strong verbal and written interpersonal and communication skills.
• High proficiency with Microsoft Office products, specifically Excel.
• Ability to work in a fast-paced environment.
• Good attention to detail.
• Motivation and ability to multitask and manage time effectively.
• Must be currently authorized to work in the United States.

Nice To Haves

• College degree.
• Intermodal and/or rail experience.
• Familiarity with transportation operations reporting tools.

Responsibilities

• Serve as the primary point of contact for customer relationship management.
• Understand customers’ business requirements, objectives, and expectations.
• Oversee and coordinate daily shipments to ensure accurate and timely fulfillment.
• Coordinate with internal stakeholders to develop customer and operational SOPs.
• Ensure customer expectations are met and exceeded.
• Identify account expansion and cross-selling opportunities across Odyssey’s portfolio of services.
• Optimize transportation costs and routings to lower costs and enhance service.
• Collaborate with commercial leads to manage new customer and lane onboardings.
• Develop and provide daily, weekly, monthly, and ad hoc reports.
• Maintain operational quality control and oversee operational performance, shipment profitability, and operational enhancements.
• Take responsibility for shipments from pickup through final delivery.

Benefits

• Choice of medical plans with FSA and HSA options.
• Dental insurance.
• Vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays.
• Employee Assistance Program.
• Company health and wellness program.
• Discounts with preferred vendors.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED