Account Manager

CTE Solutions • Plymouth, IN

2d

About The Position

The Account Manager at SpiTrex CTE supports strategic sales planning and execution, develops new business, and manages key client relationships and accounts. This role serves as the primary point of contact for clients, coordinates with internal teams to support timely and accurate product and service delivery, and uses account and sales performance data to identify opportunities for growth and improvement. The position works with the President and senior management on reports, forecasts, presentations, and performance updates. The schedule is first shift: Monday through Thursday, 6:00 AM to 3:00 PM, and Friday, 6:00 AM to 10:00 AM.

Responsibilities

• Assist in developing and executing strategic sales plans to achieve company goals.
• Identify and target new business opportunities to expand the company’s market share.
• Conduct market research on industry trends, competitors, and potential clients.
• Build and maintain strong relationships with existing and potential clients through frequent communication.
• Serve as the primary point of contact for clients, address their needs, and resolve issues.
• Schedule and conduct regular client meetings to discuss needs and review performance, capacity, backlog, progress, job status, legacy work, and product solutions.
• Manage and monitor client VMI programs, evaluating aging inventory levels with clients to absorb excess inventory.
• Manage a portfolio of key accounts to support customer satisfaction and retention.
• Develop and implement account plans to maximize sales opportunities and achieve targets.
• Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders.
• Provide excellent customer service regardless of customer size.
• Work with the sales team, Engineering, Quality, and Quality Assurance on a cohesive approach to market.
• Coordinate with internal departments to support timely and accurate delivery of products and services.
• Print materials needed for production orders, including prints, criteria, and C of C.
• Share feedback with relevant teams based on client interactions and market trends.
• Prepare sales reports, forecasts, and presentations for the President and senior management.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Track and report key performance indicators related to account management and sales performance.
• Use sales intelligence to inform strategic decisions and improve customer satisfaction.
• Proactively seek opportunities to grow business with existing clients.
• Develop strategies to improve customer satisfaction and loyalty and drive business growth.
• Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements.
• Perform other work-related tasks as assigned.

Benefits

• Ongoing training and development through Bamboo Path Track and WorkForge.
• Flextime options.
• Team events, Donut Fridays, and food trucks.
• Referral bonuses and quarterly bonuses.
• 401(k) with a 50% company match, up to 10%.
• No-cost vision, life, and short-term disability coverage.
• Dental and medical insurance with HSA or PPO options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed