Account Manager

Cenveo Envelope Group•Brooklyn, OH

About The Position

The Account Manager is the primary service contact for key strategic accounts and is responsible for managing customer relationships. The role includes providing timely and accurate pricing, order entry and tracking, inventory management, problem resolution, responding to customer inquiries, and delivering high-quality customer service. The Account Manager maintains firsthand knowledge of assigned accounts and applies costing principles and knowledge of print and related products, machine capabilities, market segments, and outsourcing partnerships. The position also supports account profitability through sales and upselling, negotiation, reporting, and coordination with customers, sales, and operations. The role is based in Cleveland, Ohio, or other applicable areas. The work environment is typically a general office, with occasional short periods in manufacturing environments.

Requirements

Bachelor's degree or equivalent.
Exceptional verbal and written communication, interpersonal, problem-solving, and analytical skills.
Strong attention to detail, time management, and organizational skills.
Strong understanding of customer and market dynamics and requirements.
Product knowledge of print and print-related services and a thorough understanding of pricing and proposal methods.
Demonstrated problem-solving and negotiation skills.
Ability to gather and submit detailed business information and analysis, develop pricing, and present solutions.
Ability to thrive in a high-pressure, fast-paced environment.
Proven ability to work well with client service staff, customers, and all levels of the organization.
Willingness to travel as needed.

Nice To Haves

Five years of customer service and/or sales experience in the graphic arts or printing industry.
Print knowledge.

Responsibilities

Own key accounts, including client relationships and selling or upselling.
Anticipate customer needs and expectations and sell Cenveo's services to build mutually beneficial partnerships.
Handle escalated client, sales, and operations matters, including order status, pricing, billing, and shipments.
Manage data entry and order processing, materials creation, website catalog setup, and maintenance.
Expedite and revise job status as needed and generate sales orders using established guidelines.
Negotiate on behalf of Cenveo's Envelope Group on matters such as quality and schedules through successful completion.
Generate and maintain sales, shipment, and margin reports, and manage customer visits.
Use internal technology tools to manage opportunities and improve account profitability.
Maintain knowledge of company and competitor products, production methods, and services, as well as actual and potential customer needs.
Perform other duties as assigned or required.