Account Manager
AERO OPERATING LLC•Town of North Hempstead, NY
•$65,000 - $75,000•Onsite
About The Position
The Account Manager is responsible for delivery of services including commercial landscape maintenance, commercial snow and ice management, and other services as required by our clients. They are accountable for operational execution, client satisfaction and retention, and achieving financial targets within an assigned service area.
Requirements
- Snow and Ice Management or Commercial Landscape Management experience required, preferably both
- Valid Driver’s License
- Must be at least 21 years old
- Travel of approximately 30%-35%
- Working knowledge of Microsoft Office Suite
- Ability to quickly learn systems such as Salesforce, Gatekeeper, Tipalti and others
- Excellent communicator-able to manage a high volume of communications with clients and Service Partners
- Willingness to work prolonged hours and an irregular schedule, particularly during winter operations
- Accurately track and manage multiple projects simultaneously.
- Use critical thinking and problem-solving skills to solve complex problems.
- Motivated, ability to flourish with minimal guidance.
Nice To Haves
- Bachelor’s degree preferred/comparable experience considered
Responsibilities
- Plan and execute work to ensure the safety of all involved
- Build and maintain positive relationships with all support departments and functions
- Work closely with internal teams to maintain existing customer accounts and win new business
- Make regular visits to client sites to confirm quality of service and identify additional service opportunities
- Act as primary, customer facing contact
- Source, vet and manage Service Partners with an emphasis on DBE
- Manage financial performance by accurately billing clients for services performed and approving Service Partner invoices for services rendered
- Work closely with a Regional Team to provide support and backup to other Operations Managers, particularly during winter operations
- Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees and customers
- Maintain an environment that complies with company policies as well as OSHA, Federal, State and Local regulations and laws
- Other duties and responsibilities as may be necessary
Benefits
- medical, dental & vision insurance
- a 401k plan with company match
- basic life insurance
- disability & accidental death
- short- and long-term disability
- additional voluntary products
- accrued paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
