Account Manager

Coastal Logistics Group • Savannah, GA

7h

About The Position

The Account Manager designs and coordinates how Coastal Logistics Group (CLG) delivers services to its global customers and shapes their experience throughout the client lifecycle. The role develops service-delivery plans, serves as a trusted partner and advisor, and works to build positive customer relationships, promote retention, and identify opportunities for account expansion. Account Managers coordinate customer needs with internal teams, oversee active orders and service delivery, and support accurate invoicing and timely payment collection.

The position also involves communicating the value and return on investment of CLG’s services, responding to customer requests, maintaining schedules and calendars, answering and routing phone calls, and cross-training on other Account Managers’ accounts to support consistent coverage. The stated work schedule is Monday through Friday, 7:00 AM to 4:00 PM. Job offers are contingent on completing and passing a background check and drug screen.

Requirements

• College degree or equivalent relevant experience.
• Detail oriented.
• Strong customer service skills.
• Excellent written and oral communication skills.
• Ability to provide leadership and promote teamwork.
• Strong working knowledge of WMS, CRM, and Microsoft Office.

Responsibilities

• Represent the voice of the client as a trusted partner and advisor.
• Identify customer needs and agree on solutions.
• Develop plans for how CLG will deliver agreed solutions.
• Manage external expectations and internal collaboration.
• Ensure accurate and profitable invoicing.
• Work toward timely collection of payments.
• Collaborate with team members and customers to support retention and expansion opportunities.
• Respond to customer service requests in a timely manner.
• Understand each customer’s profile to ensure applicable services are delivered.
• Monitor pending orders and keep customers and internal stakeholders updated.
• Schedule active orders.
• Validate that all services and fees have been completed.
• Act as an industry expert regarding the services offered.
• Deliver and communicate return on investment for clients throughout the client lifecycle.
• Schedule appointments and maintain calendars as needed.
• Answer incoming phone calls and route them appropriately.
• Cross-train on other Account Managers’ customer accounts to ensure consistent coverage and service continuity.

What This Job Offers

• Job Type: Full-time