Account Manager - GLAS

Galloup•Battle Creek, MI

14d•Onsite

About The Position

Reporting to the Sales Manager, the Account Manager is a key member of the Sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs and closing sales. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.

Requirements

Previous sales experience
High School diploma or GED equivalent
Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software
Business acumen, including problem solving skills, critical thinking, and analytical abilities
Highly organized and detail-oriented
High abstract reasoning skills – solutions oriented
Ability to multi-task and shift priorities as needed
Ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Ability to work well cross-functionally
Provides excellent internal and external customer service
Experience working in a sales department
Self-motivated to learn new technologies and accomplish tasks when due
Effective presentation skills in both small and large group settings
Honest, ethical
Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills
Strong influencing skills
The employee is regularly required to sit, talk and hear.
The employee must be able to stand, walk, climb stairs, and operate a vehicle.

Nice To Haves

3 years of Electrical Distribution
5 years of Sales experience calling on Commercial Electrical Industry or Electrical Contractors
Bachelor’s degree

Responsibilities

Contact customers and develop and clearly articulate Kendall value proposition for products and services
Keep CRM system up to date with account, contact and opportunity pipeline information
Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
Professionally represent Kendall in presentations, briefings and trade events
Entertain customers; maintain good will
Promote customer training (lunch and learns, etc.)
Make special or emergency deliveries if needed
Contribute to annual budgeting and forecasting process
Forward information on competitors’ activities, and possible sales leads
Plan strategy, goals and objectives for each account
Regularly meet or exceed sales targets
Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization
Make calls independently or with internal resources including technical and management in an effort to achieve account goals
Interact with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project delivery
Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals
Pursue desirable business that aligns with company goals
Maximize gross margin and achieve Kendall profit goals from assigned accounts
Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
Regularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutions
Represent the company at all times in a public relations capacity
Submit call, expense and other reports as required
Work with Project Team to present change orders on given projects
Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues
Assist in collecting from delinquent accounts; may obtain credit information from new customers
Perform other duties as assigned