Account Manager

C.H. Robinson•Plano, TX

2d•Hybrid

About The Position

This role is for a Customer Account Specialist who is a "people person" with customer relations experience, looking for an opportunity to learn account management, sales, and operations. The position offers career growth within the company, with a dynamic and comprehensive onboarding program that includes interactive training, self-guided learning, in-office coaching, and mentoring. The company fosters a collaborative, welcoming culture with inclusive employee resource groups, virtual happy hours, and networking events. The role involves a hybrid work model, with four days in the office and one day remote.

Requirements

High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% (domestically)

Nice To Haves

Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem solving
Exhibit demonstrated negotiation, collaboration, and influencing skills
Hold a Bachelor’s Degree from an accredited college or university

Responsibilities

Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately ensuring a customer centric approach
Analyze customer inquiries and provide quality and timely insights and updates to your customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management, Operations, and Capacity teams

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development opportunities
Networking opportunities
Team-building opportunities