Account Manager

Premier Rental Purchase of Nebraska•Kearney, NE

25d•Hybrid

About The Position

The Account Manager is responsible for managing rental (lease) accounts to ensure on-time payments, handling deliveries and service calls, possessing thorough knowledge of merchandise, and maintaining strong customer relationships. This role involves regular communication with customers and team members, and professionally handling non-renewed accounts.

Requirements

High school diploma, GED, or equivalent experience.
Valid driver’s license with an acceptable driving record.
DOT certification (if required in your state).
One year of customer-service-related experience and completion of training.
Ability to lift up to 75 lbs.
Strong accuracy and attention to detail.
Ability to read, write, and perform basic math quickly and accurately.
Good decision-making and problem-solving skills.
Ability to follow verbal and written instructions.
Ability to handle customer situations professionally.
After training, solid knowledge of store products and procedures.

Responsibilities

Maintain accounts on your assigned route within company non-renewed standards.
Handle non-renewed accounts quickly and follow company procedures for recovery.
Keep accurate records of customer accounts, payments, and merchandise.
Support company Standards of Operation at all times.
Deliver, relocate, service, and retrieve rented merchandise.
Make minor repairs when needed; arrange major repairs through the service department.
Ensure items, models, and serial numbers match rental agreements before delivery.
Protect all inventory and customer products during transport.
Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
Refurbish returned items promptly and prepare them for resale.
Collect payments during deliveries and home visits.
Safeguard collected money while in the field.
Answer calls by the third ring in a friendly, professional manner.
Resolve customer issues quickly and respectfully.
Follow the Premier Rental Purchase Pledge to provide excellent service.
Communicate regularly with customers, coworkers, and management.
Maintain assigned vehicle’s appearance and working condition.
Keep the back room clean and organized.
Use a hand truck and blankets safely when moving merchandise.
Assist with receiving new merchandise.
Help take and verify customer orders when needed.
Support customer and revenue growth goals.
Assist with store cleaning and help the team meet daily, weekly, and monthly targets.