Account Manager (Digital Marketing Agency)

jetfuel.agency•Vancouver, BC

162d•Remote

About The Position

As the Account Manager, you are responsible for owning day-to-day client relationships, direction, project execution, and ultimately, the success of jetfuel.agency’s assigned, higher-profile accounts. This role is ideal for a leader who is tenured in omnichannel campaign execution and strategy, is an expert in client relationship management and problem-solving, and will manage a team of one or more Coordinators, helping them develop their skills to win, manage, and grow client business. The ideal candidate should be proactive in nature, a critical thinker, and a mentor. This position is fully remote, with regular weekly and monthly internal and client calls.

Requirements

3-5 years of experience in digital marketing and advertising
Knowledge of marketing platforms such as Facebook, Instagram, Google and TikTok Ads
Broad range of experience in multiple advertising channels, including but not limited to:
Demonstrated paid media knowledge
Demonstrated ability to successfully monitor new paid trends and products and evaluate application to agency and client
Budget/pacing and billing
Demonstrated understanding of integrated media, client scope and industry trends
Excellent communicator who is able to craft and tell a consistent story to executives, team members and clients via written and vertical communication
Manage the media team successfully from a project management, feedback and efficiency standpoint
Ability to follow up on tasks to ensure deadlines are hit across many projects at once
Highly strategic and able to balance long term strategy with short term results
Deeply analytical with a bias for action
Ability to dissect data and draw insights that drive the business forward
Natural leader with ability to motivate, coach and drive teams forward

Nice To Haves

Prior experience in account management or account coordination a plus

Responsibilities

Serve as head of communications and main point of contact for all assigned accounts; own all comms between agency and client
Effectively communicate, prioritize and strategize between all parties (jetfuel.agency departmental teams [Ops, Design, and Marketing teams] and clients) as established leader of assigned jetfuel.agency clients
Have a strong understanding of the brand's industry, culture, voice, and competition
Establish project plans and timely execution for all deliverables, including campaigns, branding, and more
Serve as source of truth for requirements, assets, and details for all projects
Review and provide all feedback on all deliverables, serving as the client voice and keeping in mind strategy/client goals
Cultivate strong relationships with clients and internal agency team members and partners
Continually look for areas to grow and innovate on accounts by working with internal teams to provide strategic solutions and recommendations
Act as a mentor and help manage the team by leading by example and fostering the talents of those working with them
Problem-solve and innovate for issues and challenges not yet explored, attempted or accomplished
Share learnings, best practices and innovative wins across the organization
Pioneer team efficiency and effectiveness, such as new processes or revamping current ones, tech and software
Ensure KPIs are being met by having a strong pulse on performance and pacing; use performance insights to develop strategies that help meet KPIs by closely collaborating with the team
Consult, educate and negotiate with clients and agency partners
Present recommendations/ideas to client and internal team
Educate client team on the latest trends, best practices, technological advancements