Account Manager

BVNK • San Francisco, CA

2d • Hybrid

About The Position

BVNK is seeking an Account Manager to join its Commercial team, focusing on account management and customer success. The role manages and grows key client relationships, drives customer success, increases account value, supports long-term retention, and delivers value to clients. The Account Manager reports to the VP, Account Management and Customer Success, Americas.

Requirements

• Proven experience in account management, customer success, or a similar role within Payments or FinTech.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Strong track record of managing and growing enterprise-level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset and a history of driving revenue growth within existing accounts.
• Strong analytical skills to assess performance and identify areas for improvement.
• Proven track record of improving processes and efficiencies through AI and automation.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as a trusted advisor to clients, supporting their success with BVNK’s products and services.
• Develop and execute account growth strategies, identifying upselling and cross-selling opportunities.
• Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximize lifetime value.
• Deepen partnerships through tailored value propositions that increase share of wallet.
• Collaborate with Sales, Product, and Support to improve customer satisfaction and retention.
• Proactively identify and resolve customer challenges, ensuring swift issue resolution.
• Analyze account performance data to provide strategic insights and support informed decision-making.
• Monitor industry trends, competitor activity, and regulatory changes, and share insights across the business.
• Drive adoption of AI and automation tools to improve client experience and operational workflows.

Benefits

• Fair and competitive salary at every stage of growth.
• Meaningful ownership through the employee option scheme.
• Flexible working hours and a hybrid-working approach.
• Flexible approach to holiday.
• Opportunities to travel to BVNK offices around the world.
• Open and creative environment with opportunities to help shape BVNK, its culture, and its opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed