Account Manager

Engineered Medical Systems, LLC•Bartlett, TN

About The Position

The Account Manager will work closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding specified customers. This role is responsible for driving sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements. The Account Manager will also qualify leads by working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services. CRM management is a key aspect, requiring accurate customer and project information and sales activity maintenance within a customer relationship management (CRM) system. The role involves managing the opportunity funnel and helping to secure project wins for assigned accounts. Additionally, the Account Manager will learn and execute the EMS customer support process, providing insights and suggesting improvements to enhance customer experience. Creating and maintaining a Vendor Managed Inventory (VMI) system, as needed, and ensuring timely delivery of reports to customers are also key responsibilities. Developing and maintaining strong relationships with leadership, technical resources, and influencers within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities, is crucial. The role also requires supporting the EMS Quality Policy and Quality Objectives, and performing other duties as assigned.

Requirements

Bachelor’s degree in business or related field or equivalent combination of education and experience.
2+ years of experience in medical device manufacturing or contract manufacturing preferred.
Previous experience in Account Management preferred.
Experience working with customers.
Proficient in Microsoft office.
Must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to Operations.
Must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience.
Must demonstrate ability to solve problems of various technical complexity.
Must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization.
Works well under pressure, organized and able to attain results on several projects simultaneously.
Understanding proper documentation/quality requirements for a regulated environment preferred.
Must be able to speak, read and write in the English language.

Responsibilities

Works closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding your specified customers.
Drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements.
Qualifying leads: Working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services.
CRM management: maintain accurate customer and project information and sales activity within a customer relationship management (CRM) system. Manage the opportunity funnel and help secure project wins for assigned accounts.
Learn and execute the EMS customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience.
Creating and maintaining a Vendor Managed Inventory (VMI) system (internal or with the customer) as needed/required.
Ensuring Weekly / Monthly / Quarterly reports are provided as per customer request.
Develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities
Support the EMS Quality Policy and Quality Objectives.
Perform Other Duties as assigned.