Account Manager

Spiritus Systems Co•Aberdeen, NC

9d•Onsite

About The Position

Spiritus Systems is a rapidly growing, veteran-owned small business manufacturing tactical nylon gear in Aberdeen, NC. The Account Manager will be responsible for handling all assigned sales accounts. The Account Manager will support all elements of the sales life cycle to include but not limited to; opportunity investigation, identification, and validation; customer intelligence gathering; presentation creation; and customer and industry business partner development.

Requirements

Full-time, on-site position.
Must have prior sales and/or administrative experience.
Knowledge of tactical equipment and industry.
Proficient in Microsoft Office and 365 Suite.
Excellent organizational and time management skills.
Strong communication and interpersonal abilities.
Proficiency in customer service practices and procedures.
Attention to detail and accuracy in documenting and tracking information.
Ability to work collaboratively as part of a team.
Adaptability and willingness to learn new software and technologies.
Efficient problem-solving and decision-making skills.
May be required to travel for trade shows, training events, gear testing, customer locations, military installations, demonstration sites, and industry or company events.
May be required to work overtime and/or extended hours depending on business needs.
Physical requirements may include sitting, standing, walking, lifting up to 50 pounds, bending, and kneeling for up to and including 8 hours.
Vision to view printed and electronic text and graphics.
Ability to access information on computers, tablets, and electronics.
Ability to handle and manipulate items with hands and/or fingers up to and including 8 hours.
In accordance with the Violent Crime Control and Law Enforcement Act of 1994 (18 U.S.C. § 931), the applicant must not have a violent felony background.

Nice To Haves

Prior experience with CRM and e-commerce software, such as but not limited to BigCommerce, Avalara, and/or Microsoft Dynamics systems.
Utilization of AI tools and skills to manage workloads and boost efficiency.

Responsibilities

Support, report to, and be directed by the Business Development Sales Manager in his/her duties.
Maintain accurate client records, keeping track of any contract updates and renewals.
Support the management and organization of the sales department through the entire pre-sale, quoting, purchasing, and product shipment process.
Understand, promote, and sell the full line of Spiritus Systems products in relation to the customers’ needs.
Develops and maintains positive relationships with customers at all levels, including purchasing and marketing personnel, and as top decision makers, by demonstrating a customer focus based on integrity and trust.
Maintains continuous communication and follow-up with key account customers and takes responsibility for follow-up actions to ensure customer satisfaction.
Provides account base with superior customer service and maintains regular sales call schedule for assigned accounts.
Manage inventory of bailment and promotional items in sales department.
Respond to RFPs, OTAs, RFIs, and other standard government requests as well as unsolicited white papers and proposals.
Understand and navigate government contracting vehicles, and procedures.
Represent Spiritus Systems at conferences and customer meetings to further position Spiritus as a leader for solutions relevant to the tactical industry.
Work and collaborate closely across all Spiritus Systems’ internal departments to successfully address needs of your customers.
Work in conjunction with the business operations team who will support business development related activities for pricing, contracts, and legal needs.
Fills in as back-up for customer support representative, responding to customer emails, phone calls, processing tickets, orders and returns, etc.