Account Manager

Deluxe•Universal City, TX

7d•Hybrid

About The Position

As an Account Manager, Client Services, you will be responsible for supporting the management of client relationships, ensuring the timely delivery of services, and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks, prioritize orders, and resolve issues efficiently. With a focus on detail and professionalism, you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.

Requirements

Deep knowledge of internal systems and processes.
Ability to effectively document processes, designs, and workflows.
Change management experience to evaluate and implement operational, system, and structure efficiencies.
Proven positive track record in client service experience a must.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Highly organized and able to work independently or with teams.
Positive, service-oriented personality.
Strong attention to detail.

Responsibilities

Manage workload and expectations for a mix of major and indie clients, internally and externally.
Work with global partners to ensure proper handoff of outstanding tasks per order.
Analyze, interpret and prioritize client orders and create bookings when needed, by entering specifications into order management system accurately and timely.
Ensure billing details are entered accurately for each order.
Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.
Build and maintain strong client relationships.
Coordinate scheduling of client QC’s.
Monitor and evaluate day-to-day order issues.
Provide direction to coordinators and operations regarding priorities.
Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
Oversee contingent workforce to ensure orders are delivered accurately and efficiently.
Monitor shared inbox and reply to clients in a timely manner.
Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
Subject matter expert in Mastering / Distribution.
Maintain a high level of confidentiality of Deluxe and sensitive client information.
Special projects / other duties as assigned.