Inside Account Manager-SC Fuels Division

Pilot Company•San Diego, CA

7h•$26 - $30•Onsite

About The Position

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers’ needs. This role involves growing and maintaining current customer volume through customer relationships and follow-through, generating referrals from base customers, and conducting in-person quarterly business reviews for top customers to drive increased volume. The Account Manager will identify base volume customers with growth potential, contact new base customers within 48 hours of account assignment to schedule a personal introduction, and perform volume usage analysis to increase domestic gallons. They will also provide solutions to ensure sales targets are not impacted and manage customer attrition by contacting customers with a significant decrease in weekly volume and scheduling visits as needed. Additional duties include customized customer reporting, customer support, education and training, managing sales activity in Salesforce, analyzing and providing pricing/payment terms, acting as a liaison with the Credit Department for collections, performing fraud review and recommendations, processing card issues, and reporting/analyzing KPIs. The role requires attending weekly sales meetings in person.

Requirements

2 years of relevant industry sales, and/or customer service experience
High School Diploma or equivalent
Ability to travel within assigned region using own transportation
Good driving record
Ability to learn company systems and processes with training
Advanced Microsoft Office skills
Advanced CRM (preferred Salesforce), PRS, and other company software skills
Knowledge of fuel and trucking industry
Knowledge of company products and offering
Excellent written and verbal communication skills
Professional demeanor when communicating in person, email or phone
Ability to manage time and prioritize work
Highly organized with attention to detail
Ability to quickly learn new technology and use technology in all areas related to the role
Strong customer service skills with the ability to influence others and solve problems
Ability to work in a fast-paced, dynamic team environment
Ability to handle multiple tasks, meet deadlines, and work independently
General office work requiring sitting or standing for long periods of time
Ability to lift boxes weighing up to 30 pounds
Must have the legal right to work in United States without additional sponsorship
Candidates must be legally authorized to work in the United States without employer sponsorship

Nice To Haves

Advanced CRM (preferred Salesforce), PRS, and other company software skills

Responsibilities

Grow and maintain current customer volume through customer relationships and follow through
Responsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume
Identify base volume customers with growth potential
Contact new base customers within 48 hours of account assignment to schedule personal introduction with current BDM
Perform volume usage analysis to increase domestic gallons
Provide solutions to ensure sales targets are not impacted
Manage customer attrition
Contact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed
Customized customer reporting
Customer support, education and training
Manage sales activity in Salesforce
Analyze and provide pricing/payment terms
Liaison with Credit Department for collections
Fraud review and recommendations to reduce risk
Process card issues
Report and analyze KPI’s
Attend weekly sales meetings in person