Account Manager

Direct Travel • Remote,

1d • Remote

About The Position

As a Mid-Market Account Manager, you will be the strategic partner and primary point of contact for a portfolio of mid-sized corporate clients. You’ll be responsible for driving client satisfaction, retention, and growth by understanding their travel needs, delivering insights, and optimizing their travel programs.

Requirements

• 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment.
• Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.).
• Proven track record in client relationship management and revenue growth.
• Exceptional communication and presentation skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Self-motivated, organized, and able to manage multiple accounts and priorities.

Nice To Haves

• Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred.

Responsibilities

• Serve as the day-to-day contact for a portfolio of mid-market clients.
• Develop and execute strategic account plans tailored to each client’s business goals.
• Conduct regular business reviews to analyze travel trends, program performance, and savings opportunities.
• Identify upsell and cross-sell opportunities in collaboration with product and sales teams.
• Act as an internal advocate for clients, coordinating with operations, technology, and supplier teams to ensure service excellence.
• Maintain high client satisfaction scores and meet retention targets.
• Support implementation of new services or solutions.
• Stay current with travel industry trends, technologies, and best practices.

Benefits

• Medical
• Dental
• Vision
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level