Account Manager

StemWave • Boston, MA

3d • Onsite

About The Position

StemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities. We are looking for a motivated Account Manager who will be rewarded for their efforts in owning client relationships and driving retention, growth, and revenue. Whether your background is in sales, account management, or client success, if this sounds like you, please submit your application—we would love to hear from you!

Requirements

• Exceptional track record in sales, account management, or client success—ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing and growing client accounts
• 2+ years of experience in sales, account management, client success, or project management, focused on nurturing long-term relationships and driving results
• Familiarity with CRMs (e.g., Salesforce, Monday.com )
• Knowledge of key metrics like LTV, MRR, Churn, and renewals
• Experience driving revenue growth and client retention
• Ability to communicate confidently with healthcare clients and stakeholders
• Excellent organizational skills and the ability to manage multiple accounts and projects

Nice To Haves

• Experience in the medical device industry or orthopedics/chiropractic care is a plus

Responsibilities

• Own the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on account growth, value delivery, and retention
• Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training
• Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI
• Drive revenue by identifying expansion opportunities and renewing clients on subscription programs
• Provide world-class service. Help refine and scale our engagement strategies to ensure we're delivering the highest level of service and expertise

Benefits

• Paid vacation time & holidays
• 100% Employer Paid Medical, Dental, Vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed