Account Manager

Schneider Electric•UNAVAILABLE, Virginia

7d•Hybrid

About The Position

Join our dynamic team as a post-contract Account Manager in the East Region of our Efficiency business. The Account Manager role serves as the post-contract client manager during Construction and Client Services, responsible for maintaining a continuous, professional, and client-focused experience with the executive level of the customer from project kickoff through completion and ongoing service. This role ensures alignment, accountability, and effective communication between internal teams and customers throughout post-contract delivery.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
Minimum of 3–5+ years of experience in account management, customer success, sales, or client-facing roles
Proven ability to build, maintain, and grow strong client relationships with key stakeholders
Strong interpersonal and communication skills with the ability to influence and negotiate effectively
Excellent organizational and time management skills with the ability to manage competing priorities
Experience coordinating cross-functional teams to deliver client solutions
Strong problem-solving skills with a proactive, solutions-oriented mindset
Comfortable preparing reports, presentations, and business reviews for clients
Customer-first mindset with a focus on delivering exceptional service
Adaptability in a fast-paced, evolving environment
High level of accountability, ownership, and attention to detail
Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.

Responsibilities

Act as the primary executive level contact during Construction and Client Services
Maintain continuity of the client-focused professional experience, independent of internal or customer personnel changes.
Develop understanding of project details and customer personalities to ensure effective communication and relationship management.
Schedule, plan, and attend project kickoffs, completions, and handoffs, either in person or virtually.
Coordinate and lead major communications between the Construction Team and the client.
Present to School Boards when progress meetings or formal updates are required.
Lead principal-level communication efforts when necessary.
Educate new stakeholders on the existing partnership and project context when transitions occur.
Conduct reference check-ins with clients and identify opportunities to present awards or recognitions.
Coordinate and conduct or delegate CSAT surveys to gather structured client feedback.
Identify additional sales opportunities based on insights gained during Construction and Client Services.
As time permits, provide support for Customer and Student Engagement opportunities within the region.
Conduct regular coordination meetings with Account Executives, Project Development Managers, Project Managers, and Client Services teams to ensure alignment, accountability, and a clear customer communication plan.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits