Account Manager

BI WORLDWIDE • Edina, MN

8d • $78,000 - $82,000 • Hybrid

About The Position

BI WORLDWIDE is seeking an Account Manager to join their Event Management -- Incentives team within Event Solutions. The company emphasizes a culture of belongingness, D&I, inclusivity, collaboration, and authenticity. This role operates on a hybrid model, with 3 days in the office and 2 days working from home, located at their Minneapolis Metro headquarters. The ideal candidate is a go-getter, taskmaster, people person, and a happen maker.

Requirements

• Clear, concise, and confident communication (email, in-person, phone).
• Ability to build and maintain strong relationships.
• Proficiency in proven project management methods and tools to implement programs on time and on budget.
• Ability to prioritize and manage multiple accounts, programs, and responsibilities effectively.
• Ability to inspire account team members to meet commitments while maintaining quality.
• Active listening skills to translate input into action, avoid potential issues, and solve problems effectively.
• Application of critical thinking, resourcefulness, and leadership to account teams.
• Ability to handle problems and challenging customer situations calmly, coolly, and professionally.
• A Bachelor's degree is required.
• 3+ years of related business experience in a client-facing role.

Nice To Haves

• Event Management, Hospitality or related field preferred for Bachelor's degree.

Responsibilities

• Proactively lead and foster collaborative customer account teams to ensure solutions produce desired results for clients.
• Gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• Produce detailed documentation throughout the project lifecycle.
• Act as an advocate for customers within BIW.
• Embrace and lead change to increase program effectiveness and better serve customers.
• Drive growth on existing accounts and programs.
• Travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Benefits

• Hybrid work model (3 days in office, 2 days work from home)
• Access to company benefits details at https://www.biworldwide.com/careers/benefits-page/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level