Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Cigna Healthcare•Washington, DC

1d•$64,100 - $106,900•Remote

About The Position

Join Verity Solutions as an Account Manager supporting 340B pharmacy programs, where you will drive client performance, optimize program outcomes, and build lasting partnerships. In this role, you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.

Requirements

Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
Strong verbal and written communication skills, including the ability to manage complex client conversations.
Demonstrated ability to analyze data and troubleshoot issues.
Proficiency with Microsoft Office tools, especially Excel.
Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
Strong customer focus with proactive problem-solving skills.

Nice To Haves

Bachelor’s degree (preferred, not required).
Experience working in pharmacy, healthcare, or 340B environments.
Experience working with financial data, reporting tools, or SaaS platforms.
Ability to work cross-functionally in a matrixed organization.

Responsibilities

Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance.
Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights.
Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations.
Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs.
Identify opportunities for product or service enhancements based on customer feedback and data trends.
Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance.
Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues.
Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations.
Utilize internal tools and platforms to manage account activity, reporting, and documentation.
Continuously build product and system expertise to support evolving client and business needs.