Account Manager

K2J Marketing Partners LLC•Crestwood, MO

12d•$55,000 - $60,000•Onsite

About The Position

K2J Marketing Partners is a full-service marketing firm working with clients to develop brand awareness through unique, high-end products and events. We offer custom sourcing, fulfillment, closeouts, retail brand offerings, promotional products, onsite event experiences, gift cards and more to fully promote their brand experience. The Account Manager role plays a critical part on a sales team by serving as a bridge between the company and its customers. Your responsibilities will involve, but are not limited to, supporting the full sales cycle of order processing, including; order entry, order follow-up, shipping logistics, and client order communication. Their primary responsibility is to ensure a positive and satisfying customer experience before, during and after a sale. The role of an Account Manager is to enhance the customer experience, drive customer satisfaction, and contribute to the overall success of the sales efforts by building and maintaining positive customer relationships.

Requirements

Strong communication, time management, and prioritization skills
4+ years professional experience
Trustworthy with ethics and integrity demonstrated at the highest level
Deadline-oriented with a strong sense of urgency
Detail-oriented with a high level of accuracy
Creative problem solver that can operate under short deadlines
Team player with a willingness to chip in and do whatever is needed to get the job done
Strong attention to detail, ability to manage own time efficiently, produce high quality work and meet deadlines consistently
Ability to multi-task in a fast-paced environment with regular interruptions
Team player with grit to do whatever is needed and persevere through any challenge
Ability to identify and meet customers’ needs and requirements
Outstanding communication skills, both written and oral
Professional, friendly, polite interaction with suppliers, brokers & clients
Proficient with Microsoft Office Suite with a strong knowledge of data entry and office systems

Nice To Haves

Experience in the Promotional Products or Special Markets industry a plus
Experience with Logistics, Supply Chain, or Transportation a plus
Bachelor’s degree preferred but not required

Responsibilities

Communicate with and directly support Sales Representative to coordinate successful and on-time delivery of marketing promotions
Coordinate samples and marketing needed for clients as directed
Communicate with customers by phone or email to build excellent relationships in order to provide great customer service
Analyze and submit new orders with order follow up from production to delivery
Continually review orders for changing priorities in order status to properly respond to material, delivery, and lead time requirements
Coordinate order shipping logistics
Liaison with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates
Resolve logistics issues or shipping delays with a sense of urgency
Maintain prospect, customer and supplier information in systems as needed
Complete misc. tasks to support sales efforts as needed
Other duties as assigned