Account Manager

Paul Transportation Inc•Tulsa, OK

19d•$50,000 - $65,000•Onsite

About The Position

Paul Logistics is seeking an Account Manager to support a dedicated customer operation in Oklahoma City. Working on-site at the customer's facility, this role serves as the primary liaison between the customer and Paul Logistics, ensuring freight moves efficiently, communication remains proactive, and service expectations are consistently exceeded. The ideal candidate has experience in transportation, logistics, freight brokerage, supply chain, or customer operations and enjoys building relationships, solving problems, and coordinating transportation solutions in a fast-paced environment.

Requirements

2+ years of experience in logistics, transportation, freight brokerage, supply chain, customer operations, or account management preferred
Experience supporting steel pipe transportation operations strongly preferred
Strong communication, organizational, and problem-solving skills
Ability to build relationships and effectively manage customer expectations
Customer-focused mindset with a commitment to service excellence
Experience with transportation management systems (TMS), CRM platforms, and logistics software preferred
Ability to prioritize multiple tasks and thrive in a fast-paced environment

Responsibilities

Serve as the primary point of contact for the customer and maintain strong working relationships
Coordinate daily transportation activities and shipment execution
Communicate shipment updates and resolve service-related issues
Work closely with carriers, brokers, drivers, and internal operations teams to ensure seamless service
Monitor freight activity and proactively address operational challenges
Support capacity planning, routing, and transportation strategy discussions
Review performance metrics and identify opportunities for improvement
Analyze transportation data and reporting to support customer objectives
Deliver exceptional customer service and account support