Account Manager (32287)

ABI Document Support Services•Elk Grove Township, IL

32d•$80,000 - $95,000•Remote

About The Position

ABI Document Support Services is seeking a sales professional to join the team! The territory is the Mid-West and it is highly preferred the at the candidate live in Chicago, IL due to the frequent travel there. Candidates residing in Michigan or Ohio will also be considered. This is a remote position with about 50% of travel out in the field, which will mainly include Illinois, Michigan, and Ohio. The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company’s products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company’s revenue objectives.

Requirements

Bachelor degree; or three to five years related experience in account management or outside sales; or equivalent combination of education and experience
2+ years prior sales/account management experience required
Valid driver's license required
Must understand Sales process methodology and have ability to articulate comprehensive product knowledge
Must be able to travel as necessary
Must use intuition and experience to effectively market the company’s services
Ability to develop and deliver compelling presentations
Ability to manage all financial resources and stay within assigned budgets
Demonstrated ability to meet deadlines as required and be results driven
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to maintain confidentiality
Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment

Nice To Haves

Prior experience in record retrieval, court reporting, or similar legal services experience highly preferred

Responsibilities

Set up new national program sale accounts with all levels of our company and put together project plans which coincide with the standard operating procedures.
Clearly understand and articulate all products and services.
Manage successful relationships with assigned group of accounts.
Coordinate and support efforts with Sales team and/or Senior Management with assigned strategic accounts.
Identify problems with assigned accounts and facilitate timely solutions.
Maintain client relationships by coordinating services and customer service.
Share information with other staff to improve and maximize customer satisfaction.
Attend all sales and marketing meetings as directed; travel as required.
Continuously analyze the market and competition and identify external threats and opportunities; adapt sales strategy to changing conditions.
Provide weekly, monthly and or quarterly updates as directed.
Input, maintain, and manage customer information in both the operating system and client information system.
Provide information to the sales teams through phone calls resulting in qualified leads.
Perform various professional duties as assigned by management.