Account Manager

PGFHGS Holdings•Omaha, NE

12d•Hybrid

About The Position

Account Managers are responsible for non-clinical outreach, relationship development, referral growth, and strategic account management on behalf of the Company. This is a hybrid role that blends internal coordination and external business development efforts to drive referral volume, strengthen partnerships, and support sustainable growth. Account Managers collaborate closely with internal teams and other account managers to ensure consistent support and coverage across all referral relationships.

Requirements

5–10 years of experience in a client-facing role within healthcare
5+ years of proven sales experience with measurable results
5+ years of customer service experience with a focus on relationship building
Strong ability to work independently while also thriving in a collaborative team environment
Excellent communication and presentation skills, both written and verbal
Skilled in building long-term client relationships and managing multiple accounts simultaneously
Strong problem-solving abilities with a proactive, solutions-oriented mindset
Proficiency in CRM systems, Microsoft Office Suite, and other business tools
Demonstrated ability to adapt quickly in a fast-paced, changing environment

Nice To Haves

Prior wound care experience strongly preferred

Responsibilities

Own and manage a defined portfolio of referral accounts, serving as the strategic relationship lead for assigned partners.
Develop and execute individualized account plans focused on retention, growth, and long-term partnership development.
Build and maintain strong relationships with referring providers, facilities, case managers, discharge planners, and key decision-makers; clearly articulate Cityscape’s wound care services and value proposition.
Serve as the primary liaison between assigned accounts and internal teams, ensuring proactive communication, issue resolution, and service alignment.
Monitor referral patterns, volume trends, and account performance metrics to identify risks, opportunities, and areas for expansion.
Support referral workflows and patient onboarding processes by proactively tracking referrals, resolving barriers, and ensuring timely coordination of care.
Utilize CRM systems and internal tracking tools to document account activity, growth strategy, pipeline status, and follow-up plans; accurate and timely documentation is required.
Meet established performance expectations, including consistent external engagement and achievement of defined account growth targets.
Identify opportunities to deepen partnerships within assigned accounts, including education sessions, service line expansion, and cross-collaboration initiatives.
Ensure all activities comply with federal and state laws, including healthcare fraud and abuse laws such as the federal Anti-Kickback Statute and similar state regulations.
Refrain from participating in clinical decision-making or influencing the medical judgment of any provider.
Some travel required.
Perform other duties as assigned.