Account Manager

Modern Construction Services•Charlotte, NC

17d•Hybrid

About The Position

Modern Construction Services is a women-owned, Charlotte-based company that is growing fast and intentionally. We are big enough to give you real accounts and a real career path, and small enough that your work gets seen, your ideas matter, and your name gets known. Our culture runs on one idea: set the standard. We communicate directly, coach instead of hover, recognize strong performance daily, and reward people who take ownership and drive results. If you want to help build something real and be treated like a person while you do it, you’ll fit right in.

Requirements

2+ years in client services, facilities operations, or work-order coordination.
Strong communication, attention to detail, and problem-solving skills.
Proficiency in Microsoft Office.
Ability to learn new systems quickly and manage competing priorities in a fast-paced environment.

Nice To Haves

Experience with maintenance management systems (FEXA, ServiceChannel, FMX, etc.) is a plus.
Bachelor’s degree in Business or Facilities Management.
Familiarity with construction trades and compliance standards (OSHA, ADA, EPA).
Experience in scope development, pricing, and coordinating multiple vendors or skilled trades.
Experience in Building & Facilities Operations (Large-campus facilities management, Multifamily or commercial property maintenance, Elevator/escalator service).
Experience in Home & Field Service (Multi-trade home-services companies, Insurance restoration or home-warranty environments).
Experience in Industrial & Technical (Plant or refinery maintenance desks, Fleet, logistics, or roadside-assistance dispatch).

Responsibilities

Manage 40 active work orders simultaneously in a fast-paced, high-volume environment.
Own the full lifecycle of each order: intake, vendor match, scheduling, execution, follow-up, and billing.
Serve as the main point of contact for a nationwide client portfolio, providing proactive updates and fast issue resolution.
Match and dispatch vendors based on scope, trade, geography, and client standards.
Track progress against SLAs, KPIs, budgets, and timelines to ensure timely completion.
Reconcile data between internal systems and client portals for clean, accurate reporting.
Make rapid decisions with imperfect information and keep work moving under shifting priorities.
Document as you go, maintain throughput, and identify workflow improvements.
Partner with internal teams to streamline processes and enhance client experience.