Account Manager

GCT•North Charleston, SC

About The Position

GCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team. The Account Manager serves as the primary day-to-day point of contact for assigned client accounts, overseeing operational performance, communication, and relationship management. This role is responsible for delivering consistent, professional, and effective communication on behalf of GCT, ensuring client expectations are clearly understood and met, and that all aspects of the account operate smoothly. The Account Manager partners with operations, dispatch, fleet, HR, and executive leadership to coordinate service delivery while upholding the company’s standards of professionalism, hospitality, and operational excellence. All duties are performed in accordance with company policies, practices, and procedures.

Requirements

3–5 years of experience in account management, client services, or operations leadership
Strong written and verbal communication skills with attention to tone, detail, and professionalism
Proven ability to remain composed and communicate effectively in high-pressure situations
Strong conflict resolution and de-escalation skills
Proficiency with Google Workspace, CRM/dispatch systems, and BambooHR
Bachelor’s degree or equivalent professional experience
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Effective decision-making and problem-solving abilities with appropriate stress tolerance
Advanced computer proficiency

Nice To Haves

Background in transportation, logistics, hospitality, or corporate services preferred
Familiarity with DOT/FMCSA regulations preferred; training provided as needed

Responsibilities

Serve as the primary point of contact for assigned client accounts and stakeholders
Build and maintain strong client relationships through professional communication and engagement
Conduct regular account reviews, client check-ins, and feedback meetings
Anticipate client needs and ensure service expectations are met within operational capabilities
Represent GCT during client meetings, site visits, and networking events
Maintain professional and consistent communication in all client interactions
Manage service concerns and escalations with a solution-oriented approach
Coordinate sensitive or strategic communications with executive leadership
Document client interactions, agreements, and follow-up items accurately
Monitor account performance against SLAs, KPIs, and contractual obligations
Coordinate with operations, fleet, dispatch, and HR teams to support service delivery
Uphold the company’s standards of professionalism, hospitality, and operational excellence
Ensure compliance with DOT/FMCSA regulations and client-specific requirements
Monitor client site access, credentialing, and badging requirements
Partner with HR and Compliance teams on driver-related concerns or incidents
Prepare account performance reports and track client satisfaction metrics
Support contract reviews, proposals, billing, and account documentation