Account Manager-Fixed

Pritchard Industries • Hanover, MD

4d

About The Position

Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of our client partners in the industries we serve. With services from facility maintenance and janitorial to landscaping and snow removal, we enable desired outcomes for our clients through consistent service and outstanding people. We are seeking to hire an Account Manager. You will be responsible for overseeing the daily operations of multiple client accounts, ensuring exceptional service delivery, maintaining strong client relationships, and leading site supervisors and janitorial teams. This role serves as the primary point of contact for clients, ensuring contractual obligations are met while identifying opportunities to improve service quality and operational efficiency.

Requirements

• Previous experience in account management, operations management, or facility/janitorial management.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficient with Microsoft Office and other business software.
• Strong organizational and problem-solving skills.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including evenings or weekends, as business needs require.

Responsibilities

• Manage and oversee multiple client accounts and facilities.
• Build and maintain strong relationships with clients through regular communication and site visits.
• Supervise, coach, and support supervisors and frontline employees.
• Conduct routine quality inspections and ensure company standards are consistently met.
• Resolve client concerns, complaints, and service issues promptly and professionally.
• Coordinate staffing, scheduling, and coverage to ensure uninterrupted operations.
• Monitor labor hours, payroll, and budgets to meet financial objectives.
• Recruit, train, and develop employees to support operational success.
• Ensure compliance with company policies, safety regulations, and client requirements.
• Maintain inventory and coordinate the ordering of cleaning supplies and equipment.
• Prepare operational reports, inspections, and performance documentation.
• Collaborate with internal departments, including Human Resources, Payroll, and Operations, to ensure efficient service delivery.
• Identify opportunities for process improvements and business growth within assigned accounts.
• Respond to emergencies and provide operational support when necessary.

Benefits

• Full Time
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed