Account Manager
About The Position
TeamViewer is hiring an Account Manager to own a book of enterprise accounts as the sole account owner, with accountability for gross retention, net revenue retention, and expansion. The role focuses on proactively managing renewals, retaining and growing customer business, forecasting accurately, and coordinating with internal teams and channel partners. The Account Manager also brings customer and market insights to Product, Marketing, and leadership and contributes to customer references, case studies, and events. Success is measured by achieving or exceeding gross and net revenue retention targets, attaining expansion quota with a healthy and accurately forecast pipeline, maintaining current account plans and clear renewal paths, and ensuring smooth handoffs with Account Executive and Specialist teams.
Requirements
- At least 3 years in enterprise account management, renewals, or customer-facing sales with existing customers.
- Experience in SaaS or technology is required.
- Proven record of retaining and expanding a book of business against retention and expansion targets.
- Strong commercial skills, including negotiation, multi-year deal structuring, and navigating procurement in mid-size and large organizations.
- Consultative, solutions-focused approach and ability to engage IT leaders and business stakeholders on value and roadmap.
- Disciplined weekly forecasting, account planning, and CRM hygiene, including Salesforce.
- Excellent communication and presentation skills, with comfort in executive conversations.
- Entrepreneurial attitude and ability to work in a rapidly changing, high-growth environment.
Responsibilities
- Own a book of enterprise accounts as the sole account owner, with accountability for gross retention, net revenue retention, and expansion.
- Maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
- Proactively run renewals well ahead of term end, articulate customer value, and negotiate commercial terms, including multi-year agreements.
- Identify, qualify, and close expansion opportunities involving additional seats, products, and use cases through a consultative, solutions-focused approach.
- Forecast renewals and expansion weekly by stage and category, keeping next steps and close dates current in Salesforce.
- Partner with Enterprise Solution Engineers on technical validation and solution design.
- Work with Customer Success and Support to resolve issues that put retention at risk.
- Coordinate with partners, distributors, and resellers on channel-procured opportunities.
- Share customer and market insights with Product, Marketing, and leadership.
- Contribute to customer references, case studies, and customer events.
- Maintain current account plans and known renewal paths, avoid surprises at term end, and ensure clean handoffs with Account Executive and Specialist teams.
Benefits
- Company achievement bonus or sales bonus
- Regular salary reviews
- Premiums for the private pension plan (BAV), topped up to the maximum amount
- Public transport-friendly offices
- Option to lease an e-bike (Germany only)
- Special terms for local gyms
- Access to Corporate Benefits platform with discounts
- Regular team events and company-wide celebrations
- Hybrid and flexible work time
- Work From Abroad Program allowing up to 40 days of work outside the contracting country
- Onsite onboarding at the HQ office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
