Account Manager

Trinity Health•Dallas, TX

8d•Onsite

About The Position

Trinity Industries is seeking an Account Manager for its Dallas, Texas headquarters. This position combines leased railcar fleet repair management with customer experience management. The Account Manager oversees assigned fleets, manages repairs, costs, and compliance, and provides customer service from order delivery through issue resolution. The role uses data-driven decision-making and cross-functional collaboration to improve customer and operational outcomes while reducing fleet costs. The Account Manager prepares repair instructions, coordinates with vendor shops, reviews repair estimates and invoices, approves repairs, monitors shop performance, and drives corrective action when needed. The position also manages customer requests, order delivery requirements, project coordination, change orders, schedule coordination, and issue resolution across customers and internal teams. Success is measured by on-time order delivery, timely resolution of customer requests, accurate customer communication, reduced cost of ownership, improved shop performance, and consistent invoice accuracy and cost ownership across contracts.

Requirements

Associate degree required; a bachelor’s degree is preferred.
At least 5 years of railcar repair experience required.
Excellent communication and interpersonal skills for managing customer relationships and working across a matrixed organization.
Strong process focus, data analytics, problem-solving, organization, time-management, and prioritization skills.
Data-driven decision-making and financial acumen.
Negotiation and dispute-resolution skills.
Customer-centric communication and expectation-management skills.
Results orientation and accountability.

Nice To Haves

Experience with railcar lifecycle, compliance projects, and termination workflows, including beginning and ending charges, specification gathering, and termination readiness.
Demonstrated success in shop/vendor management and cross-functional project execution.
Ability to interpret contract language and assign cost ownership.
Stakeholder management and cross-functional collaboration.

Responsibilities

Oversee assigned leased railcar fleets and manage repairs, costs, and compliance.
Prepare and issue repair instructions to vendor shops using established processes and procedures.
Act as a liaison among repair shops, customers, engineering, accounting, and other internal groups, and resolve issues between them.
Analyze repair estimates and invoices for accuracy and cost-saving opportunities; approve repairs using data tools to reduce fleet cost of ownership while maintaining throughput.
Monitor shop performance in cost, turnaround time, on-time delivery, document accuracy, and customer service; drive corrective action plans where needed.
Collaborate with internal and external stakeholders, including Engineering, Portfolio/Fleet, Accounting, repair shops, customers, and Sales.
Manage the customer experience for an assigned set of customers, including daily service requests and order delivery requirements.
Handle inquiries about projects, change orders, and invoice accuracy, and manage issue resolution across functions and organizational levels.
Coordinate project management activities, including change analysis, order and specification reviews, shop calls, railcar schedules, and customer calls.
Meet on-time order delivery requirements and department cycle-time requirements for resolving customer service requests.
Maintain timely and accurate communication with customers.
Improve shop performance, including cost variance, turnaround time, on-time-in-full delivery, and documentation accuracy.
Drive consistency in invoice accuracy and cost ownership across contracts.