Account Manager

Wray Ward • Charlotte, NC

8d

About The Position

The Account Manager serves as a trusted client partner and operational lead, guiding projects from strategy through execution. The role cultivates client relationships, manages integrated marketing initiatives, and ensures work is delivered on strategy, on time, and within budget. Acting as a central connection between clients and internal agency teams, the Account Manager balances strategic thinking with project management and workflow leadership, proactively solves problems, drives collaboration, maintains clear communication, and aligns agency resources to deliver high-quality work efficiently and profitably.

The Account Manager serves as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director. They work closely with the Account Management team and cross-functional agency departments to manage complex projects and campaigns, support client growth and account health, and maintain strong communication with clients, leadership, and internal teams. The role requires someone who thrives in a fast-paced agency environment and can lead clients and teams through multifaceted work.

Wray Ward describes its culture as collaborative, curious, fearless, and results-oriented. Its 39,000-square-foot office includes inspired meeting areas, an open-air roof deck, a game room, and other amenities intended to promote collaboration and productivity. Candidates must be authorized to work in the United States; Wray Ward does not sponsor work visas and participates in E-Verify. The agency states that it is an Equal Opportunity Employer and is committed to diversity and inclusion.

Requirements

• 3–5 years of agency experience in account management, project management, or integrated marketing leadership.
• Demonstrated ability to manage clients, projects, timelines, budgets, and cross-functional teams.
• Understanding of integrated marketing and production disciplines, including print, digital, broadcast, social media, public relations, experiential, and live events.
• Strong problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities in a fast-paced agency environment.
• Self-motivated, proactive, adaptable, and highly detail-oriented.
• Proficiency in Microsoft Office applications and project management tools.
• Bachelor’s degree required.
• Willingness to travel up to 20% as needed.
• Authorization to work in the United States; the employer does not sponsor work visas.
• Exceptional written, verbal, presentation, and listening skills.
• Ability to communicate clearly, confidently, and professionally with clients, leadership, and cross-functional teams.
• Strong meeting facilitation and presentation capabilities in formal and informal settings.
• Ability to handle challenging conversations with professionalism, composure, and diplomacy.
• Skill in managing communication across multiple stakeholders and priorities simultaneously.

Responsibilities

• Build and maintain trusted client relationships through proactive communication, responsiveness, and solution-oriented thinking.
• Serve as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director.
• Anticipate client needs, address challenges, and support a positive client experience.
• Collaborate with the Account Management team on client growth opportunities and long-term account health.
• Deepen understanding of clients’ businesses, industries, and marketing challenges.
• Support Account Directors by presenting plans, recommendations, timelines, and project updates to clients and internal stakeholders.
• Act as the client advocate within the agency and the agency advocate within client organizations.
• Ensure creative work aligns with client objectives, brand standards, and campaign goals; contribute ideas and recommendations to improve the work.
• Manage multifaceted projects and integrated campaigns from kickoff through final delivery.
• Develop and maintain project timelines, workflows, scopes of work, budgets, and resource plans.
• Enter assignments accurately into project management software and keep projects on schedule and within budget parameters.
• Coordinate deliverables and execution with Creative, Strategy, Production, Media, and PR/Social teams.
• Work with Resource Managers and Producers to assign appropriate people to projects at the appropriate time.
• Manage approval processes and follow agency workflow standards and procedures.
• Maintain project documentation, status reports, meeting notes, and project records.
• Identify project risks, troubleshoot issues, and recommend solutions.
• Coordinate and facilitate project, status, and cross-functional meetings.
• Oversee production and out-of-pocket estimates with account and finance partners.
• Monitor project profitability, utilization, and budget pacing.
• Communicate clearly and professionally with clients, leadership, and cross-functional teams; facilitate meetings and presentations and navigate challenging conversations with diplomacy.
• Build and support teams, collaborate across departments, uphold agency culture and values, and remain accountable for meeting goals and expectations.
• Travel up to 20% as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level