Account Manager

SensorUp

3d•Remote

About The Position

As an Account Manager, you help manage a book of accounts within our Oil & Gas customer base, working closely with a Customer Success and Revenue team leadership. You are a reliable, customer-facing partner who translates our technical capabilities into practical value for the people using our platform day to day. A member of the Revenue team, you support the post-sales account lifecycle: driving product adoption, preparing accounts for renewal, and surfacing expansion opportunities for the team to develop further. You'll partner with Product to support the growth Sales has landed, with your manager providing direction on strategy and escalations.

Requirements

3+ years in Account Management or Customer Success in B2B SaaS, with hands-on experience running renewals and contributing to expansion opportunities.
Comfort building relationships with operational and technical stakeholders.
Ability to build a clear business case for continued investment in enterprise software and to work through standard procurement and renewal processes.
Strong communication skills and the organizational habits needed to track a growing book of accounts with multiple stakeholders across each customer organization.

Nice To Haves

Some exposure to oil & gas operations and emissions or regulatory reporting (e.g., OGMP 2.0) is an advantage. We're happy to build this knowledge with you if you bring the right customer instincts.

Responsibilities

Support Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) goals within your book of business.
Identify and qualify expansion opportunities by understanding what your customers are trying to solve next. Close straightforward expansions independently and partner with Revenue team leadership on larger, multi-stakeholder deals.
Drive day-to-day feature adoption, help customers move from "detection" toward "mitigation" of methane emissions.
Maintain a regular cadence with your day-to-day and management-level contacts. Prepare and run business reviews, partnering with the CRO for executive-level conversations.
Prepare account health reviews and renewal materials, flag at-risk accounts early so management can step in when needed.
Support smooth handoffs from Sales and to Account Management and Implementation, helping new customers reach Day 1 readiness.
Identify and develop reference-able customers and case study candidates, and maintain a consistent presence through regular check-ins and periodic on-site visits.
Capture signals from the field and bring them back to the CRO and Product leadership to inform roadmap priorities.