Account Manager

O'Neal Manufacturing Services•Louisville, KY

19d•Onsite

About The Position

The Account Manager will be responsible for ensuring profitable, sustainable, and collectible business retention. This role involves closely monitoring service performance metrics, preparing new business proposals, and collaborating with various departments to solve problems impacting strategic objectives. The Account Manager will also manage customer communications, communicate supply and price trends, and stay informed about new products and services. Additionally, the role requires ensuring accurate forecast data entry, assisting with customer presentations and business reviews, and monitoring adherence to contracts and agreements. Collaboration with Sales and Supply Chain teams is crucial, as is planning customer visits and engaging in technical discussions. Understanding the financial performance of the plant is also a key aspect of this position.

Requirements

Experience in using Microsoft office applications.

Nice To Haves

Associates degree in related field preferred.
3 or more years of related experience preferred.

Responsibilities

Ensure we retain business that is profitable, sustainable and collectable.
Closely monitor on-time delivery, quality statistics and other service performance metrics with their assigned accounts.
Prepare new business proposals using the OMS cost estimating and quoting tools.
Coordinate or lead cost estimating activities with Manufacturing Analyst, Engineering or Plant Management.
Collaborate with any departments at the plant or corporate level to solve problems that impact the ability to achieve strategic objectives with the account.
Collaborate with management to determine appropriate pricing levels for assigned accounts.
Manage any breakdown in customer communications.
Communicate supply and price trends to customers.
Keep informed on new products or services and other general information of interest to customers.
Communicate to the organization significant developments with customers, markets or industries.
Assure that accurate forecast data is entered in ERP and/or S&OP.
May assist or lead in creating formal presentations to customers.
May assist or lead in the preparation and organization of the information needed to conduct the planned business review meetings with customers.
Monitor adherence by OMS and the customer to contracts, supply agreements, or memorandum of understanding (MOU) and report to management.
Assist others, as needed, in the development of new business with existing customers.
Collaborate with the Sales team to develop an understanding of the customer’s position and product in the market.
Collaborate with Supply Chain to assure appropriate supply of raw material for customer demand.
Plan and schedule customer visits as needed to accomplish these duties and responsibilities.
Engage effectively in technical discussion with internal associates or our client’s personnel.
Understand the financial performance of the plant.