Account Manager

Medix Dental IT•Davenport, IA

6d•Remote

About The Position

At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance. By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry. If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape! To learn more about our company, visit https://medixdental.com/ . Position Overview: The Partner Success Manager (PSM) plays a critical role in fostering strong relationships with dental practices, ensuring they receive exceptional IT support and strategic guidance. This role requires a positive and energetic demeanor, strong communication skills, and the ability to adapt quickly to new technologies and processes. A successful PSM demonstrates exceptional time management, working independently while proactively addressing partner needs. They uphold Core Values in every interaction, developing a deep understanding of Medix’s products and services to provide expert advice. The Ideal Person for this role exhibits: An optimistic and enthusiastic attitude Strong and clear communication skills Excellent comprehension and retention of new information Superb time management skills Initiative and responsibility for outcomes This is not a C2C opportunity. Only candidates who reside in the USA will be considered.

Requirements

High School Diploma or GED
At least 3 years of customer service experience
Excellent written and verbal communication skills
Strategic thinking to develop and implement strategies that improve partner experience and value

Nice To Haves

At least 1 year of experience in a similar role.
MSP or Dental industry experience a plus!

Responsibilities

Demonstrate and uphold the Medix Core Values in all interactions with clients and team members.
Develop a strong understanding of Medix's products, software applications, and services to effectively support and advise clients.
Foster trusted relationships with clients during onboarding and beyond, ensuring ongoing communication with key decision-makers and champions at each dental practice.
Provide proactive, personalized guidance by communicating best practices, assisting with IT planning, and helping practices budget for future technology needs.
Analyze client environments to assess costs, identify IT risks, and prepare clear, actionable plans for improvement.
Ensure Opportunities, Sales Board, and Account Management Board are kept up to date.
Act as liaison between Medix departments to ensure client requests are addressed efficiently.
Keep up with industry trends, technology advancements, and internal process improvements to continuously enhance the client experience.
Assist with additional responsibilities as needed.