Account Manager

Gallagher•Winnipeg, MB

36d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. We are currently looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals in our newly developed Small Business Solutions (SBS) division. You will have the opportunity to be part of a new key strategic business initiative, engaging with team members across the country in a fast-paced environment. As the Account Manager you will be responsible for the day-to-day account management of employee group benefit plans with our small business clients. Our approach is warm and our relationships are everything with these client groups. The Account Manager will report to the Manager, Client Relations – Small Business Solutions.

Requirements

Please note that this role will require you to obtain a Life license in the province(s) deemed necessary based on your client block
Proven experience in Account Management with Broker/Consulting firms, Insurance Carrier, or Third-Party Benefits Administration, or similar organizations
Comfortable with speaking in front of groups of employees and clients and not afraid to share your expertise and experience to benefit the team
Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations
High level of comfort managing client groups with varying levels of complexity
Strong organizational and project management capabilities
Able and willing to travel when business demands
Consider yourself an expert in Microsoft 360 and can manage your Outlook inbox with ease
Ability to know who your decision makers are and how you can seek solutions to problems

Nice To Haves

Successful completion of CEBS, GBA, or similar designations is an asset
Hands-on renewal or marketing benefits plan experience a definite plus

Responsibilities

You will nurture, expand, and build relationships with existing and new clients.
You will develop a clear understanding of the client and their strategy, and work closely to ensure their goals are being executed
You will have consultative conversations with your internal client partners (Client Services/Analysis/Marketing & Implementation expert) to ensure that your client strategy is aligned and implemented
You will be the key relationship for your clients, enlisting members of the support team as needed and overseeing request/project handling to ensure clients’ needs and expectations are met, and exceeded
Your focus will be on client retention and relationship management. We hope that you will feel confident enough in your relationships to uncover additional opportunities to drive the sale of additional services and coverage levels
You will develop positive working relationships with all internal partners and be an active participant in building a strong team culture - Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team
You will apply your benefits expertise to help prepare and present renewals, employee benefit sessions, and employee communications, negotiate with carriers, interpret benchmark data and analyze trends
You will work with the appropriate client contact and the Marketing & Implementation Concierge to ensure proper technical account implementation
Where appropriate, you will serve as the liaison to the Producer(s) connected to your clients

Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Other benefits include:
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program