Account Manager - One Nashville Place

Towne Park•Nashville, TN

5d•$54,700 - $82,100

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for its financial performance and guest/patient and client satisfaction. The role manages business systems, staffing, recruiting, training, performance coaching, service delivery, client relationships, safety and risk management, and opportunities to grow the account. The Account Manager is expected to maintain a visible presence at the site, meet client commitments, ensure compliance with company policies and procedures, and support a safe, respectful, and effective work environment. The role requires planning and prioritizing complex projects under pressure, communicating professionally across the organization, using business and point-of-sale technology, and representing the company effectively. Working extended hours, including evenings and weekends, is required; travel of up to 10% may be required. The position has physical requirements including frequent standing, walking, running, handling objects, and lifting, pushing, and pulling loads.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to drive a manual transmission.
Valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen for insurance purposes.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure to meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to maintain stability, dependability, and professionalism in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Written and verbal communication skills to address all levels within the organization.
Ability to represent the company effectively in varied settings and demonstrate understanding and appreciation of diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Ability to work extended hours, including evenings and weekends.
Ability to meet the listed physical demands, including frequently lifting or moving up to 50 pounds, occasionally up to 75 pounds, frequently pushing and pulling 75 pounds, occasionally 100 pounds, and frequently pushing and pulling a wheelchair weighing 100 to 350 pounds over considerable distances.

Nice To Haves

Associate’s degree.

Responsibilities

Understand and drive business metrics and performance measurements to support account effectiveness, performance, and compliance.
Improve the account’s financial performance and profitability, understand the contractual agreement, and identify opportunities to maximize results.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are timely and accurate.
Use Towne Park business systems and ensure compliance with company policies and procedures.
Participate in recruiting and hiring; foster associate retention; provide orientation and on-the-job training; recognize performance; train and coach associates; develop future leaders; conduct appraisals; provide feedback; hold associate meetings and shift huddles; document performance; and delegate effectively.
Ensure consistent guest/patient service across shifts and allocate labor to support service delivery.
Coordinate with the Area/District Manager and Human Resources on seasonal business forecasts and staffing plans.
Understand and integrate client service standards and metrics into Towne Park service delivery.
Build working relationships with client staff, maintain regular meetings and communication, follow through on commitments, and remain visible at the site.
Understand client priorities and focus the team on exceeding expectations; build client loyalty and identify opportunities to grow Towne Park’s business.
Understand and use systems to control assets and expenditures, and train others in their use.
Maintain a clean work environment, complete assigned tasks on time, cooperate with management and coworkers, treat clients and associates with respect, and protect confidential information.
Follow safety and security procedures, report accidents and hazards, ensure associate safety training, report and manage claims with Risk Management, enforce accountability for claims and safety violations, and support workplace safety and workers’ compensation processes.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads; inform leadership and sales teams of ownership, management, brand, and client-position changes; and report construction, expansion, or other changes that may create growth opportunities.
Travel up to 10% if required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Annual incentive bonuses may be available depending on job classification and policy guidelines.
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued paid floating holidays, up to four per calendar year