Account Manager - One Nashville Place

Towne Park•Nashville, TN

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance against financial, guest/patient satisfaction, and client satisfaction objectives. The role manages business and financial performance, staffing and associate development, service delivery, client relationships, systems and standards, safety and risk, and sales-related account opportunities. The Account Manager works with the Area/District Manager, Human Resources, clients, associates, and sales and leadership teams. The position requires extended hours, including evenings and weekends, and travel of up to 10% may be required.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Written and verbal communication skills to address all levels within the organization.
Ability to represent the company in varied settings with an understanding and appreciation for diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications, and to compose professional business communications.
Must be able to drive a manual transmission and maintain a valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
Must meet the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 75 pounds; frequently pushing and pulling 75 pounds and occasionally 100 pounds; and frequently pushing and pulling 100 to 350 pounds on a wheelchair over considerable distances.
Must be able to run, stand, walk, sit, use hands to handle objects and controls, reach, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear; vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Must be able to work extended hours, including evenings and weekends.

Nice To Haves

Associate’s degree.

Responsibilities

Drive account business metrics and performance measurements, improve financial performance and profitability, understand the contractual agreement, and identify opportunities to maximize the account.
Manage scheduling, overtime, tip reporting, timekeeping, forecasts, payroll, and accounting reports; use Towne Park business systems and ensure compliance with policies and procedures.
Recruit and hire associates, support retention and onboarding, train and coach employees, recognize performance, develop future leaders, conduct appraisals and meetings, document performance, and delegate responsibilities.
Ensure consistent guest/patient service across shifts, allocate labor effectively, and plan staffing for seasonal business changes with the Area/District Manager and Human Resources.
Understand client service standards and metrics, maintain working relationships and regular communications with client staff, follow through on commitments, and focus the team on client priorities.
Build client loyalty and identify opportunities to grow Towne Park’s business; maintain client relationships for references and leads, share client and ownership changes with leadership and sales, and report potential growth opportunities.
Use systems to control assets and expenditures, train others in their use, maintain a clean and neat work environment, complete assigned tasks promptly, cooperate with coworkers, and treat clients and associates respectfully while maintaining confidentiality.
Follow safety and security procedures, use equipment safely, report incidents and hazards, ensure associates receive safety and loss-prevention training, report and help resolve claims, address safety concerns and workplace injuries, and follow disciplinary and employment policies.
Travel up to 10% as required.

Benefits

Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued paid floating holidays, up to four per calendar year
Employees may be eligible for annual incentive bonuses, subject to job classification and policy guidelines