Account Manager

Ascent Global Logistics•Springfield, MO

5d•Onsite

About The Position

The Account Manager is responsible for managing our customers’ import/export brokerage and freight forwarding needs, which includes overseeing all operational and account management tasks throughout the lifecycle of an engagement. This role involves demonstrating critical thinking and making key decisions on behalf of our customers throughout the lifecycle of the shipment. The Account Manager will request and analyze various shipping options, making recommendations based on price, transit time, routing, and specific customer requirements. They will monitor shipments from loading to final delivery, problem-solving any unforeseen events by utilizing experience and knowledge of Federal Maritime Commission and U.S. Customs regulations, and partnering internally and externally to resolve issues. The role serves as the direct point of contact with assigned customers to ensure prompt and accurate service. Responsibilities include preparing and executing documents for U.S. Customs and other government agencies, quoting rates, ensuring accurate and timely billing, and maintaining/creating company policies related to credit, pricing, account management, and service deliveries. The Account Manager will act as power of attorney for signing official documents, maintain client records, stay informed on import/export regulations, prepare letters of credit, and may visit customer locations. The role receives guidance for overall objectives and uses independent judgment within company and department policies.

Requirements

College Degree in related field
3-5 years industry experience required.
Ability of time management and work efficiency
Language Skills: Relies on written and verbal communication. Able to read, analyze and interpret financial reports, industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers. Able to effectively present information to customers, prospects, top management, and public groups. Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects.
Technical Experience: International logistics-all modes, understanding of customs process
Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills.
Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume.
Specific Skills: Must possess a current valid driver’s license.
Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge, or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
Reasoning Ability: Ability to prioritize multiple tasks and projects. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form Prioritize, organize, and delegate assignments.

Nice To Haves

CES or CCS Preferred
LCB Preferred

Responsibilities

Manage customers’ import/export brokerage and freight forwarding needs, overseeing all operational and account management tasks.
Demonstrate critical thinking and make key decisions on behalf of customers throughout the shipment lifecycle.
Request and analyze various shipping options, recommending the best based on price, transit time, routing, and customer requirements.
Monitor shipment loading, departure, transit, arrival, and final delivery for any issues.
Problem-solve unforeseen events, relying on experience and knowledge of FMC and U.S. Customs regulations.
Partner internally and externally to resolve issues to the customer’s satisfaction.
Serve as the direct point of contact with assigned customers, ensuring prompt and accurate service.
Prepare and execute documents for U.S. Customs and other government agencies for proper release and duty payment.
Quote rates by partnering with the internal quote department and determining best routing and carrier options.
Ensure billing is accurate and timely.
Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries.
Act as power of attorney to sign official documents for the Company.
Maintain and organize all records for a client’s transactional event(s).
Stay informed on various legal requirements to maintain compliance under import/export regulations.
Prepare letters of credit.
May make visits to customer locations with the General Manager or the assigned Sales Executive.
Use independent judgment to achieve assigned objectives, receiving guidance for overall objectives.
Perform other duties as assigned.