Account Manager
About The Position
The Account Manager is an essential member of the Go-to-Market Sales team. This role is dedicated to supporting existing customers, ensuring that the time, effort, and investment made in customer acquisition are realized through long-term satisfaction, retention, and growth. The primary mission is to enhance customer experience and satisfaction, fostering loyalty and profitability while advancing Amplix's mission to deliver lasting value to its customers. This position requires exceptional sales acumen, relationship management, organizational, entrepreneurial, and communication skills. In addition to customer interactions, the Account Manager collaborates cross-functionally with all Amplix departments to drive innovation and improve the overall customer experience.
Requirements
- Bachelor's degree or equivalent combination of education and relevant experience (minimum three (3) years).
- Proven experience in sales, account management, or customer success is required.
- Proficient in business software tools and platforms including CRM systems, email communication, document creation, presentations, and data entry.
- Capable of maintaining, backing up, and managing essential digital records.
- Strong problem-solving and critical-thinking skills, with the ability to navigate complex situations and interpret varied instructions in written, verbal, or visual form.
Responsibilities
- Meeting all Customer KPIs as defined in the Commission and Goal Plan.
- Engaging regularly with assigned customers to strengthen and expand relationships, identify and address concerns, track and renew client contracts, align with customer initiatives, and educate clients on industry trends and Amplix products and services.
- Conducting daily customer interactions through personalized emails, calls, video meetings, in-person visits, 90-day reviews, training sessions, CCSM reviews, and QBR/EBRs with all activity accurately logged in the CRM.
- Achieving monthly and annual sales goals across upsells, cross sales, one-time sales, and renewals.
- Continuously expanding knowledge of Amplix's solutions, value proposition, and differentiators.
- Coordinating, preparing, and delivering sales proposals and scopes of work for customer opportunities.
- Building and maintaining relationships with vendors and suppliers supporting products and services sold to existing customers.
Benefits
- Discretionary bonus or sales commission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
