Account Manager

Payroll Solutions•Baraboo, WI

About The Position

The Account Manager serves as the primary contact for a portfolio of payroll and HCM clients. The role combines client relationship management with hands-on payroll administration, helping clients navigate payroll processing, compliance requirements, employee changes, and day-to-day system usage. The Account Manager supports payroll operations, troubleshoots payroll and HCM questions, maintains employee and payroll data, and helps clients get the most value from their payroll and HR technology solutions while managing multiple clients with accuracy, responsiveness, and confidentiality. The position supports office hours Monday through Friday, 8 a.m. to 5 p.m. Work arrangements may be onsite, hybrid, or remote. Payroll Solutions is part of the MBE CPAs affiliate group and works with HCM and payroll professionals who implement HCM products and process payroll for more than 1,000 clients.

Requirements

Minimum of two years of payroll processing experience.
Strong knowledge of payroll processing, multi-state payroll regulations, wage and hour requirements, payroll taxes, and HCM systems.
Excellent verbal and written communication skills and ability to build strong client relationships.
Proficiency with Microsoft Office applications, particularly Excel and Word, and ability to learn new systems and technology.
Strong organizational, problem-solving, and time-management skills, including ability to manage multiple priorities in a fast-paced environment.
Detail-oriented, analytical, and self-motivated, with ability to work independently and collaboratively.

Nice To Haves

Associate degree in Accounting, Human Resources, Business, or a related field.
FPC or CPP certification.

Responsibilities

Serve as the primary contact for assigned clients and manage questions, requests, and issues through resolution.
Provide guidance on payroll processing, timekeeping, benefits administration, HCM functionality, payroll policies, and employee inquiries.
Maintain accurate payroll and employee information, including new hires, status changes, compensation adjustments, deductions, tax allocations, and terminations.
Coordinate payroll processing activities with clients and internal teams to ensure timely and accurate payroll completion.
Review payroll information, distribute reports as needed, obtain client approvals, and submit payroll on behalf of clients.
Stay current on payroll compliance, multi-state wage and hour regulations, payroll tax requirements, HCM system enhancements, and industry best practices.
Support continuous improvement, adopt new technology, and contribute to process enhancements that improve the client experience.
Maintain the confidentiality of customer and employee information and support company policies and procedures.