Account Manager

Coolr • New York, NY

2d • $70,000 - $80,000 • Hybrid

About The Position

We're looking for an Account Manager to join our team. You'll sit between the Account Director and the executives below you - owning the day-to-day running of your accounts, keeping campaigns on track and making sure the team has what they need to deliver. This is a role for someone organized, culturally switched on and genuinely passionate about social media. You'll be hands-on across client communications, creative, production and influencer work streams, with the support of an Account Director above you and executives below.

Requirements

• Proven experience in an account management role within a social or creative agency
• Strong client-facing skills - confident presenting, leading calls and building relationships
• Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts
• Comfortable managing budgets and tracking delivery against scope
• Deeply plugged into social culture, trends and platforms
• A natural collaborator who can brief, manage and support internal teams
• Experience managing or mentoring junior team members

Responsibilities

• Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director
• Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling
• Keep status documents updated daily and ensure the wider team is informed of actions and priorities
• Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource
• Support the Account Director on budget development and reconciliation at project close
• Support executives with weekly, monthly and quarterly reporting
• Stay immersed in social culture and proactively flag reactive opportunities across your accounts
• Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery
• Contribute to internal creative brainstorm sessions, supporting the Account Director in pushing creative thinking
• Manage the full production process - from pre-production and PPMs through to shoots and edit schedules
• Manage the editorial process, briefing the team on content calendar creation and providing feedback throughout
• Review reactive social opportunities and provide appropriate creative feedback
• Support the influencer team with talent management and fee negotiation
• Approve influencers and influencer content from a client and brand perspective, considering reputation, fit and objectives
• Review contracts and briefs for all influencer activity across your accounts
• First line of support for executives - 1:1s, day-to-day guidance, workload management and mentorship
• Lead internal status calls and act as the main point of contact for internal queries on your accounts
• Manage invoicing across campaigns, including raising POs and scheduling payments with the accounts team

Benefits

• Competitive salary reflective of your experience and aligned with our internal salary bands.
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed