Account Manager

Sensor Technology

9d•Hybrid

About The Position

SensorTech makes the sensors, hydrophones, and acoustic systems that go into some of the most demanding applications on the planet – defence, oceanography, energy, and marine research. Our products are engineered in Canada, built in Canada, and trusted by customers around the world. We’re looking for an Account Manager to own and grow a portfolio of existing customer relationships. This is a relationship-depth role, not a hunting role. You’ll be responsible for making sure our customers feel known, served, and supported – and for helping them discover everything SensorTech can do for them. Over time, you’ll also receive handoffs from our Business Development team as new customers are brought on. If you’re a natural relationship builder who takes ownership seriously, brings discipline to how you manage accounts, and wants to work with genuinely interesting technology – this is the role.

Requirements

3–6 years of experience in account management, technical sales, or customer success in manufacturing, industrial technology, or a related field.
Proven track record of retaining and growing existing customer accounts.
Strong relationship-building skills across technical and commercial contacts.
Disciplined approach to CRM, documentation, and pipeline management.
Ability to understand and communicate about technical products.
Eligibility for Canadian Controlled Goods registration is required.

Nice To Haves

Experience with MEDDPIC or a structured account management methodology is a strong asset.
Background in acoustics, sensors, marine technology, or defence is an asset but not required.

Responsibilities

Own a portfolio of 25–30 accounts as the primary SensorTech contact from post-sale through renewal and long-term growth.
Maintain current account profiles using MEDDPIC methodology – know the Economic Buyer, Decision Process, and Champion at every account.
Proactively manage buying cycles. Initiate quoting before customers ask.
Identify and pursue upsell opportunities: additional SKUs, higher volumes, adjacent specifications within the same product category.
Identify and own cross-sell opportunities – customers using one SensorTech business unit (e.g., ceramics) who could benefit from another (e.g., assembly or systems).
Conduct structured discovery conversations to understand the full scope of each customer’s needs – not just what they currently buy.
Prepare and lead Quarterly Business Reviews with key accounts.
Keep CRM fully up to date. Every interaction logged. Every opportunity tracked.
Accept and manage structured account handoffs from Business Development when new logos are closed.
Collaborate with production, engineering, and quality teams to resolve customer issues and communicate product feedback internally.