Account Manager

Pritchard Industries•Ridgefield Park, NJ

3h•$70,000 - $73,000

About The Position

Pritchard Industries is seeking an Account Manager based in Ridgefield, New Jersey. The role is an integral member of the NJ-Education Regional management team and is responsible for leading commercial cleaning operations at two high school facilities, meeting service commitments, and ensuring contract compliance. The position oversees service scheduling, staff training and performance management, and operational and sales expectations for the assigned contract. It reports to the VP of Operations. The Account Manager develops long-term strategies and annual business plans, oversees daily operations, sales activity, budgets, and personnel, and manages cleaning-service expenses. The role also maintains client relationships, monitors service delivery and staffing, addresses contract issues, allocates resources and supplies, supports staff recruitment and development, and works with company leadership to assess performance and identify opportunities. Other duties may be assigned as needed.

Requirements

Black Seal Certification required, or certification in progress.
At least three years of progressive experience in the janitorial or a similar industry.
Strong verbal and written communication skills, including the ability to communicate effectively with building owners, senior management, clients, vendors, and staff.
Effective problem-solving, leadership, organizational, and planning skills.
Strong business development experience, skills, and ideas.

Nice To Haves

Bachelor’s degree preferred.
Operations management and/or building or facilities management experience and working knowledge of the cleaning service industry preferred.

Responsibilities

Develop long-term strategies and sound annual business plans to support growth.
Oversee daily operations, sales activity, budgets, and team personnel.
Manage cleaning-service expenses, including delivery, labor, and supply costs.
Meet regularly with clients to assess satisfaction and identify changing needs and requirements.
Review service-delivery and staffing reports to identify service or contract issues.
Analyze processes and practices in light of customer needs and service expectations.
Meet with company leaders to evaluate location performance, identify opportunities to improve service effectiveness, and understand regulatory trends that may affect the business.
Understand customer contract commitments and schedule services accordingly.
Allocate resources to customer sites and maintain appropriate supplies inventories.
Meet with Operations and Sales staff and customers to monitor service delivery and identify deficiencies.
Oversee recruitment of cleaning staff, orientation and training of new staff, and ongoing staff development.
Interact with senior managers and/or owners of current and prospective clients to promote business.
Perform other duties as needed by the company.