Account Manager - Music Clubs

AXS•Nashville, TN

1d•Onsite

About The Position

AXS is looking for its newest Account Manager for the Music Clubs team to build and maintain strong client relationships, using effective management techniques to deliver exceptional service and add value. Responsibilities include developing and implementing strategic account management plans, ensuring client satisfaction, and actively contributing to business growth.

Requirements

BA/BS Degree (4-year) Business, Marketing, or related field.
2-4 years proven experience in account management or related field (preferably within ticketing or Live Entertainment)
Proficient in using ticketing systems and platforms to facilitate seamless transactions.
Strong interpersonal and communication skills.
Ability to collaborate effectively with cross-functional teams.
Strong organizational and project management abilities.
Proficiency in database management and reporting tools.
Demonstrated problem-solving skills and proactive approach to issue resolution.
Willingness and ability to travel up to 30%

Nice To Haves

Familiarity with the entertainment industry and AXS products is a plus.

Responsibilities

Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.
Manage the Music Clubs client database by entering and updating information in their profiles, as well as tracking target dates
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
Serve as the lead point of contact for all matters specific to Music Clubs clients within all levels of the client’s organization
Advise and educate Music Clubs clients to ensure a complete understanding and best practices of all AXS products
Work closely with marketing to manage AXS brand activation in partnership with clients
Understand, maintain and regularly report client health and business objective metrics

Benefits

medical, dental and vision insurance
paid holidays
vacation and sick time
company paid basic life insurance
voluntary life insurance
parental leave
401k Plan (with a current employer match of 3%)
flexible spending and health savings account options
wellness offerings
Opportunities for learning and leveling up through training and education reimbursement.
Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.