Restaurant & Clubs Manager

Dickies Arena•Fort Worth, TX

3d•Onsite

About The Position

Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances. Trail Drive Management Corp (TDMC) is looking for a full-time Restaurant Manager. This position will oversee the staffing of all Restaurant/Club/Bar team members, along with food and beverage menu development, payroll, budgeting, product ordering & stocking, and event-based planning and the execution of operations for a full-service fine dining club/restaurant and a full-service club/restaurant bar. This position is responsible for ensuring that exceptional hospitality is received, that alcoholic beverages are served safely, and that food quality and sanitation standards are always maintained.

Requirements

Must be a minimum of 21 years of age.
3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.
Experience in a sport and/or entertainment venue with restaurant experience strongly preferred.
Experience in multi-restaurant service types; fast casual, fine-dining, etc. strongly preferred
Previous experience leading large teams; inclusive of supervisors and part-time team members (60+ strongly preferred)
Experience with computerized workforce management software is strongly preferred
Solid organizational skills with the ability to handle multiple projects at one time
English reading, writing, comprehension, math, and computer skills required
Excellent written and verbal communication skills
Experience in implementing and operating Point of Sale, online reservations, and purchasing-related technology
Keyboarding skills and computer proficiency with software knowledge, including MS Office - Excel
Must be able to work extended shifts of 10 hours or more as business dictates
Ability to taste and evaluate food and beverage products
Ability to work a flexible schedule including � nights, weekends, and holidays.
Able to communicate effectively with management, guests, and team members.
Ability to handle multiple tasks in a fast-paced, high-energy environment.

Responsibilities

Establish and enforce all departmental policies, while ensuring all arena policies are maintained
Create, train, and drive event-based service formats and standards
Partner with the Culinary team in the planning and development for Club/Restaurants menus
Plan, Develop, Implement, and Execute beverage specials
Partner with all venue sponsors/partners and ensure compliance with all established partnership-related elements
Partner with the Marketing team to drive the development of promotions to enhance the guest experience within the club/restaurant locations
Ensure food quality in presentation and production throughout all Club/Restaurants
Regularly review sales, costing, labor, and inventory through completion of event-based, weekly, monthly, and annual financial accountabilities
Build and maintain the club/restaurant POS related and reservation systems to support the developing needs of the arena operations
Maintain pertinent and relative operational checklists and side work duties
Assist in the hiring, training, staffing, and scheduling of all Clubs/Restaurant team member positions
Engage with restaurant guests at their tables and venue guests to ensure exceptional hospitality is always received for each event
Engage with team members to ensure the standard of exceptional hospitality is always received and shown
Assist with the resolution of all departmental guest service issues
Follow and enforce policies associated with the safe service of all alcoholic beverages
Enforce, execute, and maintain all safety, security, and sanitation standards throughout the venue
Support the mentorship and development of Club/Restaurant supervisors and team members daily
Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management, and more)
Ensure the achievement of financial goals within the Club/Restaurant department
Conduct and oversee the ordering and inventory management aspects of the Club/Restaurant department
Work closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation of the venue within the market/industry is maintained
Performs other duties as assigned.