Account Manager, Sales

TOWN & COUNTRY LIVING•New York, NY

4d•$120,000 - $150,000

About The Position

Town & Country Living is seeking an Account Manager to manage and grow key national retail accounts across one or more product categories. The role connects Sales, customers, and internal cross-functional teams, supporting the business from product development and costing through Market, order placement, production, and delivery. The Account Manager works with Sales leadership to execute account strategies, identify opportunities, maintain accurate account information, and follow through across the sales process. The role owns day-to-day account execution, including account analysis, assortment and pricing preparation, customer communication, development tracking, and cross-functional coordination. The Account Manager is the day-to-day account and buyer contact, while Sales leadership is responsible for overall account strategy, negotiations, and final pricing. Scope may cover a specific product category or multiple categories and accounts, depending on business needs.

Requirements

3–5 years of wholesale, account management, or related sales experience, preferably in home textiles and décor, fashion, consumer products, or another product-driven wholesale environment.
Experience working with national retailers, major accounts, or off-price retailers.
Ability to manage multiple programs, categories, or projects simultaneously in a fast-paced environment.
Strong commercial instincts and working knowledge of sales, costing, margin, assortment planning, and account performance.
Strong analytical skills, including the ability to interpret sales and inventory information and turn it into actionable recommendations.
Excellent written and verbal communication skills and confidence communicating directly with customers and senior internal partners.
Highly organized and detail-oriented, with urgency and strong follow-through.
Ability to work cross-functionally and drive projects forward without direct authority over all stakeholders.
Proactive problem-solving skills, including identifying risks early and proposing solutions.
Advanced Excel skills, including PivotTables and lookups.
Comfort working independently and collaboratively with leadership.
Willingness to travel to Market and customer headquarters as needed.
Bachelor’s degree or equivalent relevant professional experience.

Nice To Haves

Experience with NetSuite, WFX, or similar ERP/PLM systems.

Responsibilities

Manage and grow assigned national retail accounts and/or product categories, partnering with Sales leadership on overall strategy.
Develop knowledge of each account’s assortment, pricing architecture, historical performance, competitive landscape, and growth opportunities.
Support account strategies, seasonal plans, and sales initiatives.
Build relationships with buying teams and serve as their primary day-to-day contact for product development, pricing, samples, orders, production status, and other business needs.
Identify incremental sales, reorder, available-to-sell inventory, and account whitespace opportunities.
Partner with Sales leadership on negotiations, pricing discussions, and business proposals.
Prepare for and participate in customer meetings, Market appointments, line reviews, and business reviews; own meeting recaps, next steps, and cross-functional follow-through.
Manage customer requirements, including retailer portals, EDI, routing guides, and vendor compliance standards.
Analyze sales, inventory, historical performance, and trends to inform recommendations; help build account plans, forecasts, budgets, and seasonal sales strategies and monitor performance against targets.
Maintain accurate account reporting, sales recaps, available-to-sell reports, pricing files, and other business tools.
Develop account-specific recommendations with Sales leadership based on performance, buyer feedback, and market trends; support monthly and seasonal business reviews with reporting and actionable insights.
Help improve account processes, reporting, and ways of working.
Partner with Design, Product Development, Sourcing, Production, and Sales leadership throughout product development.
Build and maintain account-specific line structures and assortments; manage development calendars and milestones for product, costing, and samples.
Work with Sourcing to obtain and maintain accurate costing and partner with Sales leadership to evaluate selling prices and margins.
Keep pricing, product specifications, and account information accurate and aligned across NetSuite, PLM/WFX, and working documents.
Track buyer feedback and communicate comments, changes, approvals, and next steps; identify and help resolve development, costing, sample, and timing risks.
Manage programs from initial customer interest through order placement, production, and delivery with cross-functional teams.
Oversee item setup, deal sheets, Top Line Sheets, PLM (WFX) data, customer item agreements, and other account documentation.
Track purchase orders and production milestones, communicate changes or risks to Sales leadership and customers, and help drive resolution.
Partner with Production, Customer Service, and Logistics to help keep orders on track.
Maintain visibility into pre-production and top-of-production samples, approvals, and outstanding requirements.