Account Manager

Acutec Precision Aerospace•Meadville, PA

About The Position

The Account Manager optimizes Acutec’s position with designated accounts and serves as the primary point of contact for those customers. The role identifies opportunities for Acutec to provide products and services, develops proposals and quotations with production management, and coordinates customer forecasts and delivery schedules with Logistics, planning, and expediting. The Account Manager also handles customer communication about production or quality problems and design changes. Work assignments require minimal direction from a supervisor. The position develops customer sales budgets and forecasts, supports new business and customer retention, and coordinates with manufacturing and engineering to price work profitably. It maintains customer records and long-term agreement information, assists with customer requirements such as inspection plans and PPAP needs, and participates in sales, management, and new-product meetings. The role requires a bachelor’s degree, strong computer skills and proficiency in Microsoft Office, and effective written and verbal communication with internal and external customers. Mechanical ability is beneficial. The work is primarily in an office, with occasional time in a frequently loud shop environment. Travel is required when necessary. The employee must follow company safety policies and hazardous-waste disposal procedures.

Requirements

Bachelor’s degree.
No previous work experience required.
Strong computer skills and proficiency in a Microsoft Office environment.
Ability to communicate effectively in writing and verbally with internal and external customers.
Must be able to perform the essential duties satisfactorily.
Must comply with company safety policies and procedures and hazardous-waste disposal procedures.

Nice To Haves

Strong mechanical ability is beneficial.

Responsibilities

Identify new business opportunities with designated accounts.
Identify and define requirements for new products and services.
Learn internal manufacturing processes necessary for quoting.
Prepare quotations and proposals for products and services, communicate them to customers, solicit feedback, and track quoting efficiency.
Develop customer product forecasts, an annual sales budget, and a five-year forecast for assigned customers.
Relay delivery requirements to production and coordinate with Logistics, planning, and expediting to help meet customer deliveries.
Track delivery and quality performance for assigned accounts.
Receive customer design-change requests and initiate changes in planning and production scheduling.
Work with customers to resolve production and quality problems.
Communicate with assigned customers and executive teams about new business and long-term planning.
Sell Acutec’s value, delivery, and product development capabilities while solving customer problems.
Coordinate with manufacturing and engineering to develop customer pricing that supports Acutec’s profitability.
Attend all -01 meetings for new products for assigned customers.
Assist engineering with customer requirements, including inspection plans and PPAP needs.
Develop new business and retain existing business with assigned customers.
Manage workflow and pricing, and maintain assigned customer long-term agreement records.
Maintain necessary records, files, and reports.
Attend sales and management meetings.
Follow company safety policies and procedures and hazardous-waste disposal procedures.
Perform other duties as assigned by the supervisor.